The IUP Journal of Knowledge Management
Defining Knowledge Management Strategy Using APO Assessment Tool: A Case in the Construction Industry

Article Details
Pub. Date : Apr, 2023
Product Name : The IUP Journal of Knowledge Management
Product Type : Article
Product Code : IJKM010423
Author Name : Alonso Perez-Soltero1, Carlos Alberto De la Re-Iniguez, Mario Barcelo-Valenzuela, and Jose Luis Ochoa-Hernandez
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 22



This paper proposes a methodology to define the basis of a knowledge management strategy, applying tools to identify the characteristics of the company, ending with the APO evaluation tool for knowledge management. It is an initial step for the development of a strategy in this discipline in an electrical installation company in the construction industry. This process consists of three key stages for its execution: observation through direct exploration, conducting surveys to project participants, and finally, application of APO maturity assessment tool to place the organization at a stage of maturity in the discipline under study, as well as identify areas of opportunities and strengths. These study instruments made it possible to know the state of the organization in terms of knowledge management, identify enablers, barriers, areas of opportunities and good practices that favor the establishment of a knowledge management strategy as an organizational asset.


The globalization of markets highlights knowledge as an intrinsic value for the success of companies; in the modern world, it represents the synthesis of information, professional and practical knowledge, and research that includes experiences with practical value (Hebibi et al., 2019). The recent and explosive development in science and technology makes knowledge an essential element in any organization; it is a reservoir of intelligence with the capacity to generate business development (Mohajan, 2016).

In the current era of knowledge, the ability to manage it is a crucial aspect of business success as it is considered an intellectual asset that has relevant characteristics very different from other goods: it is not reduced when consumed, the transfer does not diminish it, it is easily created, its reuse is difficult, and most of this asset is in tacit form and requires prior processing; this makes it a relevant subject of study for the organization (Mohapatra et al., 2016). There are multiple categories to characterize knowledge, among which tacit and