The IUP Journal of Soft Skills
Role of Emotional Drivers in Conflict Resolution

Article Details
Pub. Date : June, 2023
Product Name : The IUP Journal of Soft Skills
Product Type : Article
Product Code : IJSS030623
Author Name : Revathi Turaga
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 05



The word most disliked by all managers and leaders in organizations is "conflicts". Known for disrupting harmony and creating a sense of polarity, and at times to the extent of harming interpersonal relationships, conflicts are a taboo for most managers. However, leaders soon realize that conflicts are not only unavoidable but also an integral part of the evolution and growth of any team. To leverage conflicts, leaders need to master certain competencies that help them constructively navigate their teams through the discord into collaboration. This paper explores one such competency of understanding and working with the emotional drivers of each team member. The concept of emotional drivers holds that people express ideas from their perspective, based on what drives them and what they see as important. Identifying this can help leaders bring multiple perspectives onto the table and get the team to view them holistically, thus creating collaborative outcomes.

The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.

- Thomas Crum


Conflicts are deliberate and conscious efforts to oppose one another. Conflict resolution is the one skill any organization would want all its employees to develop. The most common reason why conflicts are known to occur anywhere is individual differences. Every individual aspires to maximize his/her gain in any situation, sometimes without any due consideration, at the expense of another person involved in the same situation. This invariably leads to a struggle, wanting self to win and knowingly or unknowingly keeping others from achieving their win, which results in a conflict.