The IUP Journal of Case Folio
Living Goods: Delivering Quality Healthcare and Empowering Women in Uganda

Article Details
Pub. Date : Sep' 2022
Product Name : The IUP Journal of Case Folio
Product Type : Article
Product Code : IJCF040922
Author Name : K B S Kumar and Indu Perepu
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 19



Essential healthcare is unavailable in most underdeveloped and developing countries. The problem is more pronounced in Africa which accounts for 24% of the global disease burden. This drew the attention of Chuck Slaughter (Slaughter), a Yale alumnus; he started Living Goods, a social enterprise with exclusive focus on healthcare, in Uganda in 2006. Slaughter started distributing medicines in the hinterlands in the country through a team of Community Health Entrepreneurs (CHEs). He brought in several improvements in the supply chain and technology to deliver high quality medicines at the doorstep of the patients at a price that was lower than the price prevailing in shops. Slaughter was looking at replicating the model and scaling it to improve the health of over 34 million people across the world by 2021. This called for building supply chains, developing a huge network of CHEs, and getting help from funding agencies and the support of local NGOs, especially in countries where Living Goods has little or no presence.

Living Goods solves two of our biggest challenges in the healthcare sector: How to keep vital medicines in stock, and how to compensate and retain community health workers.1

- Ruhakana Rugunda, Prime Minister, Uganda

Living Goods is at the forefront of a new movement in global health.2

- Anne Veneman, former Executive, Director of UNICEF


"Ten years ago Living Goods and our partners launched in Uganda with a simple goal to save kids' lives; today, 5 million people there can call us anytime to have quality healthcare delivered to their door, by a local community healthcare worker; empowered with a smart app," Chuck Slaughter (Slaughter), founder Living Goods in 2017, said with pride. Slaughter founded Living Goods in Uganda in 2006 as a social enterprise with exclusive focus on healthcare. As of 2018, Living Goods claimed to have reduced child deaths by over 27%, at the cost of less than $2 a year, a challenge that none of the global healthcare firms had been able to address till then. Slaughter had a clear vision that a community health worker should be engaged for every community so that every child could celebrate his/her birthday every year.