The IUP Journal of Management Research
Hospital Management System: A Needs Analysis

Article Details
Pub. Date : Oct, 2021
Product Name : The IUP Journal of Management Research
Product Type : Article
Product Code : IJMR21021
Author Name : Veena A*, Susmita Deshpande** and K S Deepika***
Availability : YES
Subject/Domain : Arts & Humanities
Download Format : PDF Format
No. of Pages : 27



Hospital Management System (HMS) provides the benefits of streamlined operations, enhanced administration and control, superior patient care, strict cost control and improved profitability. HMS is powerful, flexible, and easy to use and is designed and developed to deliver real conceivable benefits to hospitals. More importantly it is backed by reliable and dependable support. It covers all the required modules right from patient registration, medicine details, doctor, wards, admin, store, patient appointment, bill payment, record modification, discharge details, etc. A market study was conducted in order to understand the product features of the existing products available in the market and to analyze the actual need of the market and segment the market to facilitate any new HMS to position its product aptly. The responses were considered from tier 1 and tier 2 cities of Karnataka. Hospitals were asked to respond to a questionnaire. The inputs from hospitals were recorded and analyzed using SPSS tool. The study explored the problems faced in different modules and combination of the standalones used apart from core modules of HMS from the hospitals which already have implemented HMS. On the contrary, hospitals that have not implemented any HMS were also studied in order to understand the reasons for not installing one. The study also looked at the hospitals that are in the process of implementing HMS and captured their expectations in terms of modules, price, and promotion.


Healthcare in India is experiencing a new wave of opportunity. It is one of India's largest sectors with regard to both revenue generation and employment. Healthcare sector encompasses hospitals, clinical trials, medical devices, medical tourism, tele-medicine, health insurance and medical equipment. Being an emerging market,