The IUP Journal of Organizational Behavior
A Study of Employee Engagement and Its Impact on Organizational Citizenship Behavior in the Hotel Industry

Article Details
Pub. Date : Jan, 2019
Product Name : The IUP Journal of Organizational Behavior
Product Type : Article
Product Code : IJOB11901
Author Name : Sheetal Yadav and Kishore Kumar Morya
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 25



The study aims to examine the relationship between Employee Engagement (EE) and Organizational Citizenship Behavior (OCB) in the Indian hotel industry. Data was collected using a research instrument for EE and OCB. The response rate for employee engagement was 25.5% and for OCB 13.75%. The Exploratory Factor Analysis extracted three factors of EE, namely, intimacy, enthrall, and participation. Further, these factors of EE were analyzed with OCB for correlation and t-test, and the result proves that EE has a significant impact on OCB. Since the deductive inquiry proceeds from the general concept to the specific, the findings of the study provide a significant indicator to the firms for enhancing OCB by engaging its employees more effectively. The study can contribute to developing a conceptual model for demonstrating the relationship between EE and OCB.


Employees are considered as one of the soundest assets of the organization. They are the backbone of any organization that uses physical and financial resources to achieve organizational objectives (Christian et al., 2011). But getting the right employees for the right job has become highly competitive for the organizations because of the talent crunch, a result of globalization. Every employer is struggling to attract the best talent, but attracting the talent does not mean that they will engage with the organization. Employee Engagement (EE) is the involvement, passion, and dedication of the employees towards the work (Sarangi, 2012). It is defined as the level of commitment of employees to attain organizational vision and mission (Gupta, 2015). According to Sadiqe (2014), EE is an agreement of the employees towards their organization and their ethics. It is the fusion of cognitive, emotional and behavioral aspects of an individual which induces an employee to be attentive or absorbed in the performance of their roles (Saks, 2006). According to Macey and Schneider (2008), engagement has three levels.


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