The IUP Journal of Operations Management
The Impact of Quality Commitment on the Implementation of TQM in Hensa 168 Rubber Corporation

Article Details
Pub. Date :Feb, 2022
Product Name : The IUP Journal of Operations Management
Product Type : Article
Product Code : IJOM30222
Author Name : Nicca Jirah F Campos, Aurea Angelica A De Vera, Erikka Jielle M Gonzales, John Martin A Guevarra, Noemi L Ubaldo and Florinda G Vigonte
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 16



Total Quality Management (TQM) is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and satisfaction. This study aims to assess how a company's quality commitment may be described in terms of dedication and willingness, and to identify the difficulties encountered by the management and employees. It also aims to determine if there is a significant relationship between the company's commitment and difficulties encountered, and quality improvement. The authors have used IBM SPSS Statistics 25 to analyze the variables and performed ANOVA, independent sample t-test, linear regression and Spearman's Rho to determine the significance of the study and the relationship between the variables. The study concludes that quality commitment has a positive impact on TQM implementation. The higher the dedication and willingness of the employees, the easier it is to implement TQM.


Quality has played a huge and significant role in conducting any business or trade. It is one of the essential factors in pleasing consumers/customers. It is imperative to ensure longevity, security, efficiency and usability, and fulfill consumers' needs and expectations (Mahesh, 2018). This system increases the organization's rate of productiveness and efficiency. Around the 1950s, Japan started using Total Quality Management (TQM) to enhance the quality of its products while lowering costs, and it is still widely used in the country (DeFeo, 2019). TQM aims to achieve a long-time