Effective Executive Journal
The Service Revolution Has Arrived and Will Dramatically Change the Service Sector
Article Details
| Pub. Date | : March 2022 |
|---|---|
| Product Name | : Effective Executive |
| Product Type | : Coaching and Mentoring |
| Product Code | : EECM03042022 |
| Author Name | :Jochen Wirtz, Werner Kun and Stefanie Paluch |
| Availability | : YES |
| Subject/Domain | : Management |
| Download Format | : PDF Format |
| No. of Pages | : 09 |
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Abstract
The Industrial Revolution that started in the late 18th century dramatically increased our standard of living by making high quality, low-cost manufactured goods available to the masses. Today, the global economy faces a similar turning point, but now in the service sector. Technologies have rapidly become smarter and more powerful, and at the same time, they are getting smaller, lighter, and cheaper. This service revolution has important implications for service organizations and consumers alike. This paper identifies the opportunities and challenges.
Strategic Thinking and Corporate Boards
T
he Industrial Revolution started in the
late 18th century and automated bluecollar jobs in manufacturing. It
dramatically increased our standard of living
by bringing high quality, low-cost
manufactured goods to the masses. Today, our
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