The IUP Journal of Operations Management
An Integration Approach to Total Quality Management

Article Details
Pub. Date : May, 2023
Product Name : The IUP Journal of Operations Management
Product Type : Article
Product Code : IJOM030523
Author Name : Katerina Kareska
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 14



Quality control is a key factor for the survival and future development of any organization; it is also one of the most important factors for gaining a competitive advantage in a demanding and dynamic market. One of the basic tasks of management is to choose a combination of product quality characteristics that will be optimal for buyers. Only by successfully managing product quality characteristics, can the set goals of companies be achieved, which means achieving greater financial results in operations, and also satisfying the needs of customers. Analyzing their success and rise, the study comes to the conclusion that only those organizations that have professionally trained management teams promptly carry out all the necessary structural changes and continuously follow the wishes and needs of consumers, with an integration approach to Total Quality Management (TQM), succeed and achieve the set goals. The study is based on an analytical descriptive methodology that aims to provide relevant insights for the integration approach of TQM.


The realization of integrative approach to Total Quality Management (TQM) is often based on the interests of the organization's major users, and is in essence a major challenge that requires particular management capability. In order to meet the requirements of each user, it is necessary to build an integrated management system. With this system built, different goals are achieved, and it consists of (Heleta, 2008):

  • QMS: A Quality Management System (QMS) that complies with the requirements of ISO 9001.
  • FSMS: A Food Safety Management System for organizations in all areas of operation, and complies with the requirements of ISO 22000 or HACCP standards to satisfy customers;