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Management

MBA Review


February '10
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Developing Emotional Intelligence: An Interpersonal Process in Leadership Positions
Developing Emotional Intelligence for Effective Leadership and Management
Management Education: An Overview Using McKinsey's 7-S Framework
Indian B-Schools: Issues and Challenges
What Kind of a Leader Will You Be?
Toward Sustainable Change
Essentials of a Good Leader: A Perspective
MBA: A Perfect Professional Tag
Business Goals and Social Expectations
Behavioral Finance Principles: Implications in Decision Making
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Event Management Made Easy

-- Interview with Ruchit Garg

Event management is no longer confined to a brick-and-mortar style. eventNu.com is a premium event portal in India which allows its users to find the best of the events happening around them. Ruchit Garg, the founder, says it is a great online companion tool for all small and medium event organizers who want to reach out to the masses without spending on huge infrastructure or incurring set-up cost. They can list their events for free, create buzz by leveraging integration with several social media platforms, and measure success rates as well. Global event managers organizing their events in India considers eventNu.com as a unique service provider, as they can handle online transactions in Indian rupees by virtue of their association with top Indian banks, saving money for both the organizers and the attendees.

Ruchit Garg started his career with a telecom startup and worked on core research products like Hindi text-to-speech system. He worked on IVR solutions, then had a small stint in Japan, before he quit to start mobile VAS company SiliconVerse. Thereafter, he joined another telecom company in Bangalore and created some VAS solutions, before he joined Microsoft at its Indian development center. Currently Garg works with Microsoft at its headquarters at Redmond, WA and moonlighting his start-up www.eventNu.com, which is an online event guide and ticketing platform for India.

Developing Emotional Intelligence: An Interpersonal Process in Leadership Positions

-- Paul B Carr and Paula A Tucker

Leaders of the 21st century are facing times of uncertainty and circumstances where the emotional stability of followers is unhinged; and fear is more prevalent in organizations globally. Managing emotions for compensation is where leaders are apparently covering up, or suppressing emotions in order to modify the emotional expression of followers. In times of uncertainty, leaders should seek to develop Emotional Intelligence (EI). This article discusses and examines the interpersonal process of EI, which could assist leaders in assuaging the feelings of followers where they might be emotional at any given moment. One premise of this article is to offer the reader an opportunity to think about developing EI as an interpersonal process—one that could enhance leader-follower relationship as it relates to understanding and managing emotions.

Article Price : Rs.50

Developing Emotional Intelligence for Effective Leadership and Management

-- Bahaudin G Mujtaba and Belal A Kaifi

Competitive organizations demand caring and appreciative leaders who believe in change, innovate continuously, build relationships, and stress the importance of unity and collaboration. In the past, organizations selected their leaders exclusively based upon Intelligence Quotient (IQ) levels. Today, leaders are selected based on their Emotional Intelligence (EI) levels. This article discusses EI for effective leadership and management. Based on their past experiences and writings, the authors offer suggestions on what managers and leaders can do to develop higher EI.

Article Price : Rs.50

Management Education: An Overview Using McKinsey's 7-S Framework

-- R Alamelu

The shift of a manager's role in the 21st century provides the context of the quality challenges faced by management schools. There are several challenges of management education, which require change in the character and structure of management education and integration of management education with the corporate sector.

Article Price : Rs.50

Indian B-Schools: Issues and Challenges

-- Hory Sankar Mukerjee

Except for the top 50 institutes in the country and barring another handful, the quality of a B-School education remains a cause for serious concern. Even amongst the top schools in our country, there are issues which affect the `bigger picture' of management education in India. The schools which should have led the world with their research are embroiled in a number of issues, which have no connection to the world of management education. The issues can be very simple, medium or complex. Somewhere it involves the regulatory bodies, government, and sometimes it involves individuals and business school management.

What Kind of a Leader Will You Be?

-- Didier Marlier

Article Price : Rs.50

Toward Sustainable Change

-- Judith Samuelson

To teach students how to operate in today's volatile world, business schools must integrate social innovation and sustainability into their core curriculums.

Essentials of a Good Leader: A Perspective

-- Ronnie O Rice and Kathleen Patterson

This article provides the answer to an age old question, "What makes a good leader?" This question is nothing new, as most people desire to be good leaders and good at leadership; and yet, the challenge does exist to know what essentials are needed in pursuit of this idea of `good' leadership. A person who seeks to be a good leader will model the way, inspire a shared vision, challenge the process, enable others to act, and encourage the heart—all the while keeping in view the larger picture of appreciating globalness and embracing diversity.

Article Price : Rs.50

MBA: A Perfect Professional Tag

-- Vissapragada Srinivas

Business principles are immensely useful to grow and prosper in life, but MBA program is designed for people who plan to step into the business world. Of late, MBA has become a value added tool for those who want to accelerate their career and gain innovative business ideas. In many instances, MBAs have proved that they were the real leaders and icons for business success.

Article Price : Rs.50

Business Goals and Social Expectations

-- Samta Jain and Namrata Mehta

Business decision makers must be high at valuing the ethical issues and resolving the conflicts which are related to their profit and consumer expectations and satisfaction. They should be conscious about the potential conflict between pragmatism and sustainability. All must understand that there is an inextricable linkage between social and economic relations as the economic goals are deeply rooted in the social structures.

Behavioral Finance Principles: Implications in Decision Making

-- Tarak Paul

This article aims to highlight the factors that influence investors' decision making.

Coaching Corporate MVPs

-- Author: Margaret Butteriss
Reviewed by Geetha V Sharma

The book examines the talent crunch prevalent in organizations that could deplete the knowledge repository, leading to business losses. An apparent solution to this risk is to nurture fresh talent pool by identifying employees who have the potential to perform exceptionally well. The author terms these individuals as Most Valuable Performers (MVPs). She furnishes details about the coaching issues involved in developing MVPs and sketches effective models to resolve the problems therein.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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