A 'peer reviewed' journal indexed on Cabell's Directory,
and also distributed by EBSCO and Proquest Database
It is a quarterly journal that focuses on Risk management, Forex markets, Retail banking, Banking-supervision and Regulatory mechanisms, Convergence of financial services and E-Banking, HRM banking, ICT in rendering banking solutions, Blockchain and Cyber security.
Mobile Wallet Adoption in India: An Analysis
India is continuously striving to position itself as one of the biggest digital economies. In this endeavor, several initiatives such as demonetization are being undertaken. Demonetization has brought about a significant shift in the mindset of the Indian consumers. As a consequence, the consumers have started looking for technology that may not only facilitate their transactions, but is also secure, hassle-free and easy-to-use. In India, almost 94% of the people have access to mobile phones. Therefore, the increased usage has provided the platform for facilitating cashless transactions and digital payments with the help of mobile wallet (m-wallet). These days, m-wallets are used for executing various financial transactions. In the emerging economies, m-wallets provide a platform to target a large population. In India, m-wallet services are growing because of its various advantages. However, the consumers’ liking, disliking and preferences keep changing with the passage of time. Therefore, in this study, an attempt has been made to explore the various factors affecting the intention to use m-wallets, through the relevant literature, by applying exploratory factor analysis. A survey was conducted among 243 respondents across India. Factors such as convenience, safety, complexity, trialability, compatibility, service quality, privacy, availability of information and ease of use were identified. This study would be of help to the policy makers as well as marketing strategists to design more customized m-wallets. Moreover, it would assist the banking industry in incorporating these observations in the form of features in their m-wallet services.
Financial Inclusion in North India: Status and Insights
In India, financial inclusion has always been a major focus of the government and central bank through their various related schemes. This study is an attempt to analyze the level of financial inclusion in north India. Broad parameters of financial inclusion have been identified through detailed literature review, namely, banking, borrowing and insurance in the educated sections of the society. The foremost reason for the low levels of financial inclusion, as revealed by the study, is lack of awareness. The populace has a highly negative perception about ease and availability of banking services, loans and insurance. This study might be valuable to policy makers and bankers as it highlights the fact that government schemes related to financial inclusion may be implemented more effectively by creating greater levels of awareness.
Performance Evaluation of Banks in Bhutan: An Application of Balanced Scorecard Approach
The performance of an organization in the modern era is not only measured by its financial parameters, but also by other key non-financial indicators. The Balanced Scorecard (BSC) approach is extensively used to have a holistic view of how the firm is performing in terms of financial and non-financial aspects. This study tries to compare the performance of banks operating in Bhutan using BSC. The two oldest banks in Bhutan, i.e., Bank of Bhutan Limited (BOBL) and Bhutan National Bank Limited (BNBL), are chosen for performance evaluation. The data collected for this study is from secondary sources and the analysis is done using descriptive statistics, t-test, and Compounded Annual Growth Rate (CAGR) for the four key perspectives of BSC, i.e., financial, customer, internal business process and learning and growth. The results reveal that the performance of BOBL is comparatively better than BNBL under all perspectives of BSC. However, the results show that BOBL is lagging in internal business process perspective of BSC. Therefore, it is important for BOBL to concentrate more on improving its performance on internal business process perspective.
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