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The IUP Journal of Supply Chain Management
ISSN: 0972-9267
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

June'18

Previous Issues

The IUP Journal of Supply Chain Management is a quarterly journal that focuses on purchasing, manufacturing, 3PL, e-procurement, e-manufacturing, reverse supply chain inventory, warehousing, planning and forecasting, collaborative commerce and e-fulfillment. The aim of the journal is to share and disseminate knowledge in the field of supply chain management among practising managers and academicians.

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  • Purchasing
  • Manufacturing
  • 3PL
  • E-Procurement
  • E-Manufacturing
  • Reverse Supply Chain Inventory
  • Warehousing
  • Planning & Forecasting
  • Collaborative Commerce
  • E-Fulfillment
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A Conceptual Hybrid Model to Improve the Performance of Port Supply Chain Using Importance Performance Analysis, Quality Function Deployment and Interpretive Structural Modeling
Identification of the Best Two-Wheeler for Youth Through Analytical Hierarchy Process: A Case Study Based on Jaipur City
Design for Disassembly to Attain Sustainability: Analyzing the Past and Proposing Further Research Opportunities
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Contents
(June 2018)

A Conceptual Hybrid Model to Improve the Performance of Port Supply Chain Using Importance Performance Analysis, Quality Function Deployment and Interpretive Structural Modeling

--M Manikandan and S Chidambaranathan

Ports are very dissimilar and even within a single port the potential activities can be broad in scope and nature because of which it is difficult to choose an appropriate analysis tool. Effective tools are required for development and improvement of port industry, especially the need for better solutions for customer satisfaction. This study tries to develop a conceptual hybrid model by linking various effective tools, namely, Importance Performance Analysis (IPA), Quality Function Deployment (QFD) and Interpretive Structural Modeling (ISM), which helps to measure and improve the port supply chain performance. The IPA is used to identify attributes for improving the port supply chain performance. After acquiring customers’ perception on these attributes (what) that need the attention of the policy makers, it involves the task of identifying the port performance improvement strategies (how’s) through QFD. Using an ISM, the inter-relationship can be studied with these strategies. Then the strategies are clustered according to their driving and dependence power. When combining these three models, it is easy to measure the performance of port supply chain and provide a better solution to the port customers. As this integrated hybrid models are not specific to a certain type of service business, the model is likely to be applicable to a wide range of service industries.

Article Price : Rs.50

Identification of the Best Two-Wheeler for Youth Through Analytical Hierarchy Process: A Case Study Based on Jaipur City

--Vatsala Wilson, Shivangi Baghel and Lokesh Vijayvargy

The paper is focuses on finding alternatives for making a decision regarding two-wheelers through a pre-structured and pre-defined process called Analytical Hierarchy Process (AHP). AHP is a technique basically used for decision making in various areas. It basically deals with various criteria and alternatives of the problem that needs to be resolved. The criteria for our study are mileage, price, services, engine and brand name. The major objective behind the study is to evaluate the alternatives and criteria and find out the best two-wheeler for men in Jaipur, India. The study could be of use and value to small, medium and large-scale organizations that are inclined towards fulfilling and catering to the needs of male customers of Jaipur. The use of AHP could be used as a decision-making model to help managers in innovating and selecting new ideas to persuade young and energetic people to buy their two-wheelers and improve future perspective of growth of their share in the automobile industry in India. From our study, we have attempted to arrive at the choice of bike mostly preferred by young men and on what criteria they make this decision. The analysis can be used by others for taking further steps on deciding which bike to manufacture or not.

Article Price : Rs.50

Design for Disassembly to Attain Sustainability: Analyzing the Past and Proposing Further Research Opportunities

--Maulik C Majmundar and Zulfiquar N Ansari

Design for Disassembly (DfD), a sustainable strategy, is being seen as a potential solution to address the deteriorating environmental condition and societal pressure for clean and healthy environment. The topic has generated immense interest among the researchers in the last few years. With this as a base, the present study conducts a structured literature review to highlight the past research status and develop a proposition for future. The study undertook a content analysis of 96 peer-reviewed articles related to DfD, sorted out from online Scopus database. The categories along which all the 96 articles classified are: year-wise, journal-wise, main author, region analysis, research methodology, mathematical/Operation Research (OR) technique, Multi-Criteria Decision Making (MCDM) methods, industry type, DfD practices/metrics, drivers and barriers. The findings of the classified analysis suggest that DfD is a fruitful area for future research. Also, the gap analysis of the existing research on DfD brings to light several opportunities for research such as more research that generates quantitative results, application of research field across different industries, analyzing the complex criteria using various MCDM techniques, etc. The classified analysis and the findings of the study present several opportunities to researchers to investigate the issues.

Article Price : Rs.50

 

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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