Published Online:March 2024
Product Name:The IUP Journal of Soft Skills
Product Type:Article
Product Code:IJSS020324
Author Name:Destiny I Aisekhaghe
Availability:YES
Subject/Domain:Management
Download Format:PDF
Pages:11
In organizational behavior analysis, it is instructive to understand the emotions in the organization in order to be aware of the impact of the organization’s culture, policy, and leadership style on the emotional wellbeing of employees. The paper reviews relevant literature and identifies the role of emotions in retail businesses. It examines the impact of emotional labor in such business organizations, the place of emotional intelligence of employees, and strategies for emotional regulation. The paper offers useful recommendations for ensuring the emotional wellbeing of employees of retail businesses.
From an organizational behavior perspective, it is important to be aware of the impact of organization’s culture, policy, and leadership style on the emotional wellbeing of employees. An understanding of emotions in the organization would reveal at the organizational level how managers ought to work toward a healthy emotional climate, one that is characterized by positive emotions, created and sustained across the whole organization (Ashkanasy and Dorris, 2014).