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The IUP Journal of Organizational Behavior
ISSN: 0972-687X
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

July'18

Previous Issues

The IUP Journal of Organizational Behavior is a quarterly journal focusing on organization design, job performance, motivation and satisfaction, work-life balance, stress management group dynamics and leadership.

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  • Organization Design
  • Job Performance
  • Motivation and Satisfaction
  • Work-Life Balance
  • Good Dynamics
  • Leadership
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Investigating the Impact of Workplace Spirituality on Ethical Climate
The Relationship Between Employee Wellbeing and Spirituality at Workplace
Developing a Scale to Measure Employee Service Quality in Indian Small and Medium Manufacturing Enterprises
High Performance Work Practices: The Trending Approaches in India
Contents
(July 2018)

Investigating the Impact of Workplace Spirituality on Ethical Climate

-- Rohini S Nair and V Sivakumar

Lately, there has been a shift of focus to the modern workplace championing the role of spirituality in improving organizations, markets and economies, and subsequently all of society. Work is no longer seen as a means to earn money. Individuals are in the quest for finding meaning, connection, fulfillment and nourishment at work. It is found that allowing and encouraging spirituality in the workplace leads to improved ethical behavior at a personal level and an enhanced ethical climate at the organizational level. The study found that workplace spirituality of the teachers and ethical climate in the schools are strongly related with each other. Workplace spirituality is also found to have an effect on ethical climate. The study also proved that there is no influence of demographic variables on workplace spirituality and ethical climate.

Article Price : Rs.50

The Relationship Between Employee Wellbeing and Spirituality at Workplace

-- Kranti Walia and Nishtha

Employee wellbeing has progressively become a common topic in organizational research. Therefore, the study focuses on employee wellbeing, i.e., work satisfaction, organizational respect, employer care and intrusion of work into their private life as well as the relationship between employee wellbeing and spirituality at the workplace. This study explores employee wellbeing and various dimensions of spirituality (compassion, mindfulness, meaningful work, transcendence). This study is conducted using the survey questionnaire method. Questionnaire of employee wellbeing is adapted from the Blackdog Institute, and Workplace Spirituality part is adapted from Campbell and Stanley (1963). The questionnaire is divided into two sections—the first section is of wellbeing that has 31 statements and the second section is of workplace spirituality having 22 statements. Two hundred and sixty seven (267) participants were considered for the study who are the employees of four different industries, i.e., IT, banking, construction, and media. Based on the findings, spirituality’s dimensions, i.e., meaning of work and transcendence, are found to be the significant predictors of employee wellbeing. These two dimensions were found to have a significant relationship with employee wellbeing as well as a significant impact on employee wellbeing. It is also found that there is no significant difference in the level of employee wellbeing in different sectors.

Article Price : Rs.50

Developing a Scale to Measure Employee Service Quality in Indian Small and Medium Manufacturing Enterprises

-- Surjit Kumar Gandhi, Anish Sachdeva and Ajay Gupta

The purpose of the current study is to develop a multidimensional scale to measure Employees’ Service Quality (ESQ) in Indian small and medium manufacturing enterprises. 144 executives working at top/middle level in different small-medium manufacturing units of north India responded to a questionnaire survey. The respondents were asked to assess the service quality being delivered by shop-floor employees of their respective units on the perception scale. Construct validation using exploratory factor analysis showed an interpretable latent structure consisting of five dimensions. Confirmatory factor analysis developed a valid and reliable service quality measurement scale with 4 dimensions and 13 items. It was observed that service quality delivered by the employees in small-medium manufacturing units comprises four dimensions, viz., dependability, agility, professionalism and understanding. The scale developed in this study can be used by manufacturing units in the identification of opportunities for improvements in employees’ service quality.

Article Price : Rs.50

High Performance Work Practices: The Trending Approaches in India

--Pooja Garg and Ki-Soon Han

The paper aims to throw light on High Performance Work Practices (HPWPs) spanning the management discourse and augmenting people-oriented approach, resulting in sterling performance. The authors contend that the best way to reap the benefits of HR practices is to consider employees as valued asset of the organization and have certain delineated bundles of practices with a staunch perspective to create a synergistic environment for building economics as well as human capital. An attempt has been made to discuss and understand the recent trends in HPWPs in greater depth, moving beyond improvising knowledge, skills and abilities.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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