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The IUP Journal of Management Research


January '03
Focus Areas
  • Strategic Management
  • Innovation
  • Entrepreneurship
  • Marketing
  • HRD
  • Technology, R&D
  • Operations
  • Finance & Control
  • Governance & Ethics

     

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Digital Divide and the Complexities in the Contemporary Networked World: The Role of WTO
The Growing Importance of Chaos Theory
Leveraged Growth
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Digital Divide and the Complexities in the Contemporary Networked World: The Role of WTO

-- Arup Choudhuri

Technological revolutions in the past few decades have reduced the costs of logistics and communication. This in turn has paved the way for a truly global economy. This paper examines the convergence of world economy into a single global economy and the coming of the digital age. These developments also bring with them new challenges. The rise of trade over Internet has only added to the complexities of the trading world. The regulatory framework required to regularize trade over the Net is yet to be developed. Under such circumstances, the author envisions that WTO will have an increasingly critical role to play in the coming years. He urges that WTO should find global consensus on a set of general principles for Internet trade. It will not only have to ensure an open, competitive, well-regulated information economy but will also have to harmonize technical standards. This can be brought about by the WTO members committing to technological neutrality, which means ensuring that current WTO agreements and basic WTO concepts of non-discrimination, national treatment, and most-favored-nation status apply to e-commerce as well as to conventional trade.

The Growing Importance of Chaos Theory

-- Ravi Madapati

Chaos theory tries to explain apparent disorder in a very ordered way. Chaos theory states that things are not really random, just complex. Many apparently random events can be represented by a simple computation that, when iterated, produce complex results. Chaos theory has served an important role for empirical researchers. It reminds us of the possibility that some ostensibly well-understood theoretical models may contain a hidden wealth of rich, dynamic structure. It will be of great interest to watch the developments in chaos theory in the coming years because of its wide applications.

Corporate Governance, Strategy and Survival in a Declining Industry: A Study of UK Cotton Textile Companies

-- Igor Filatotchev& Steve Toms

This paper examines the influences of a firm's ownership structure and Board characteristics on strategic responses to industrial decline in firms from the textile industry. Study of samples of successful and unsuccessful companies revealed that the successful companies were for the greater part owned by institutional investors and board directors. They also tend to have more diverse Boards. These corporate governance factors are associated with higher investment, financial performance, and growth. The results are consistent with a resource-based view of the corporate governance factors.

Environmental Factors Affecting the Implementation of Dual Marketing Channels

-- Niels Peter Mols

This article finds support for the prediction that the existence of dual marketing channels where manufacturers sell directly to users or consumers as well as through independent marketing intermediaries are likely to become more widespread in the future. First empirical studies on dual channels are reviewed. A model consisting of five hypotheses delimiting the environmental factors influencing the implementation of dual marketing channels is suggested. The hypothesis is tested on the basis of answers from 231 manufacturers. The results indicate that existing marketing channels, high costs and low perceived benefits hamper the adoption of dual channels. On the other hand, customers and competition put pressure for additional marketing channels.

Leveraged Growth

-- Promod Mantravadi

The traditional growth strategies of organic expansion and acquisition require businesses to make up-front investments in additional assets. The need to own physical assets like factories and machinery or intangible ones like information and skills, makes traditional growth strategies risky, due to uncertainty in returns. The pursuit of growth through asset building can also cause a lowering of margins, hitting profitability of the firm.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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