Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 

The IUP Journal of Knowledge Management



January' 07

Focus Areas
  • Product Knowledge
  • Services Knowledge
  • Process Knowledge
  • Customer Knowledge
  • Knowledge Assets
Articles
   
Price(INR)
Buy
A Model and Methodology to Knowledge Auditing Considering Core Processes
Improving Efficiency and Effectiveness of Knowledge Exchange between Knowledge Workers
Web Resources Extraction System: Its Application in Enhancing Knowledge Acquisition Online
Knowledge Management in Dynamic Supply Chains of SMEs
Critical Success Factors for Implementation of Knowledge Management
Facilitating Global Knowledge Flows: Experience of Siemens ShareNet

     
Select/Remove All    

A Model and Methodology to Knowledge Auditing Considering Core Processes


-- Alonso Perez-Soltero, Mario Barcelo-Valenzuela, Gerardo Sanchez-Schmitz, Fernando Martin-Rubio, Jose Tomas Palma-Mendez and Adolfo Alberto Vanti

This paper proposes a model and a knowledge audit methodology, which have been developed by focusing on the core processes approach. Organizational and knowledge management criteria are considered to select the core processes to be audited. The model proposes an organizational knowledge auditing, which additionally allows reusing the audit outcomes when a technological solution is needed to improve knowledge management in organizations. The proposed knowledge audit methodology contains ten stages. The application of this strategy cyclically will be an efficient tactic to audit the key knowledge within an organization and detect some opportunities to make immediate improvements. After implementing this methodology in its entirety, it will be possible to know if the organization has valuable assets, knowledge flow and adequate organizational atmosphere to carry out knowledge management initiatives.

Article Price : Rs.50

Improving Efficiency and Effectiveness of Knowledge Exchange between Knowledge Workers


-- S J Overbeek

Information technology is increasingly influencing the way we work and live. Contemporary businesses demonstrate significant concerns on how increasing amounts of available information can be converted into knowledge. An increasing need for new knowledge concerning the development of new services which an organization offers to the customers in order to be competitive in the market is but an example of how important dissemination of knowledge within organizations is. The growth in the relative size of people working in the knowledge economy stresses this development. The research discussed in this paper focuses on improving the efficiency and effectiveness of knowledge exchange between knowledge workers by means of automated support so that dissemination of knowledge within organizations improves.

Article Price : Rs.50

Web Resources Extraction System: Its Application in Enhancing Knowledge Acquisition Online


-- Juhana Salim, Sharhida Zawani Saad, Mohd Shahizan Othman,

Yazrina Yahya and Lizawati Mi Yusuf

The web resource extraction system is a software, which is a combination of system components or entities, database and web environment. It has been developed to enhance the input of business and companies' information into the Business Knowledge Engineering System (BKES). BKES involves the development of a business directory and Search Engine, using the Information Extraction (IE) software. The main purpose of this method is to transfer all needed web contents or information to one structured format. This system is developed to structure or integrate business information or web documents in one database, in order to allow easy and effective business search and other specific search techniques. The system is developed to allow users to search or browse business and company information or websites more precisely and effectively to meet business information needs. The retrieval modules or search techniques provided include business directory (companies and products listing), query-based search module, and business search based on user's option/scoped search module. This web extraction software enhances more precisely an effective search for business knowledge through the internet by providing various search options, such as—scoped/specific search, phrase query, directory of company, products and services and gateway to business online resources. Evidently, this web information resource extraction software that has been used in the development of BKES helped enhance business knowledge acquisition online more effectively. Since the web resource extraction system has been tested and found useful in structuring business web resources to enhance business research online, the system was also tested in bioinformatics and environment information applications. This system can also be applied to structure web documents in any other field, thereby supporting knowledge acquisition online.

Article Price : Rs.50

Knowledge Management in Dynamic Supply Chains of SMEs


-- Josep Capó-Vicedo, José V Tomás-Miquel and Manuel Expósito-Langa

Knowledge generation and sharing in supply chains is viewed as an essential source of competitive advantage. The real added value will depend on the capabilities of the people involved. These agents should be adaptable and innovative to provide solutions to the specific circumstances of each specific project. This paper analyzes the present-day situation of supply chains of small and medium enterprises (SMEs). A new organizational form should be developed to make the creation, transfer and sharing of knowledge possible in a supply chain of SMEs. In this context, the authors propose a network functioning model.

Article Price : Rs.50

Critical Success Factors for Implementation of Knowledge Management

-- R Sujatha

Knowledge management is a key differentiator in the highly competitive business world of today. Organizations have knowledge distributed across people, technologies, and organizational practices. They need to manage effectively the knowledge they have and also acquire new knowledge that will enable them to stay competitive in the market place. Little wonder then, knowledge management is fast emerging as a core strategy, that organizations worldwide are adopting to manage and leverage organizational knowledge for sustainable business advantage. However, the implementation of knowledge management initiatives cannot be easily accomplished in an organization. There is a need for better understanding of the `nuts and bolts' of the implementation of knowledge management projects. This paper highlights the barriers and challenges that come up while managing knowledge. It reviews the current literature on knowledge management, paying particular attention to factors which are critical to the implementation of knowledge management projects in organizations.

Article Price : Rs.50

Facilitating Global Knowledge Flows: Experience of Siemens ShareNet


-- Swati Raman and Sourabh Bhattacharya

In an era when knowledge has become one sure source of global competitive advantage, companies are scrambling for ways to link and leverage this knowledge among their globally distributed subsidiaries. In such a scenario, knowledge transfer or knowledge sharing is one vital phenomenon which is drawing the attention of practitioners as well as academicians. This paper intends to unravel the complexities associated with the dynamic and ongoing process that facilitates the transfer and assimilation of knowledge. It relies on intense literature survey and qualitative analysis based on a detailed case study of the knowledge sharing networks created by Siemens, which is one of the most widely acclaimed companies for best practice knowledge management systems. The paper delves into the various aspects of knowledge networking, ranging from the key drivers and major concerns for designing and implementing these systems to the various strategies which make this arduous task possible. It intends to carve out valuable insights for organizations that are looking forward for ways to link and leverage their knowledge assets distributed on a global scale.

Article Price : Rs.50
Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
Knowledge Management