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The IUP Journal of Knowledge Management

January '09
Focus

Innovations are created primarily by investment in intangibles. When such investments are commercially successful, and are protected by patents or first-mover advantages.

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Knowledge Management: Focus on Innovation and Labor Productivity in a Knowledge-Based Economy
The Variable Time: Crucial to Understand Knowledge Economics
Open Source Licensing and Business Models
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Knowledge Management: Focus on Innovation and Labor Productivity in a Knowledge-Based Economy

-- Madalina Constantinescu

The 21st century brings along the recognition for the necessity to understand and measure the activity of Knowledge Management (KM), because of which organizations and system organizations, together with decisional governmental factors, do their best to develop policies that would promote these benefits. Knowledge management implies any activity regarding the capture and the diffusion of knowledge within the organization. This study analyzes the impacts and dimensions of KM upon the innovation and labor productivity within the organization. A key component of KM is to provide access to stored knowledge components in order to improve decision-making and facilitate knowledge acquisition by the user. Though new, KM is changing. There are at least three accounts of how it is changing and about how one should view The New Knowledge Management (TNKM).

The Variable Time: Crucial to Understand Knowledge Economics

-- Bhekuzulu Khumalo

Though time is a concept mostly associated with physics and philosophy, the concept of time needs to be understood in the discipline of economics. This paper attempts to highlight the importance of time in knowledge economics, the discipline of economics that looks into the primary commodityknowledge. The paper attempts to take into account the non-linear time concepts that have been very important, since Einstein published his papers back in 1905. Without understanding time in a comprehensive manner, it is not possible to have a firm grip on the process of the economic progression of all societies. A theory must hold true in all societies, the characteristics of time must be the same in all societies, just as an atom must behave in the same manner in similar laboratory conditions in all societies. This paper will illustrate that without understanding the variable time, it is not possible to fully comprehend knowledge economics.

Open Source Licensing and Business Models

-- Alberto Onetti and Sameer Verma

License affects the business activitiesof software companies. While proprietary software vendors create custom licenses, open source companies have lesser flexibility. The Open Source Initiative (OSI) defines a list of 72 licenses as open source (OSI approved). For a project to follow open source licensing, it has to pick licenses from this set. Logically, one expects an open source company to define its business model around the license that it selects. Thus, one can assume that business model decisions follow license choice. In this research, it is found that in some cases, open source companies removes these license constraints for business reasons. Cases of open source companies moving from one OSI approved license to another or companies innovating by adding additional terms were observed. In all these cases, the decision of change is based on the license being a poor fit with their business goals. Not all open source companies are entitled to change the license because this option is available only to companies that own intellectual property. If they do not, they can try to reshape their business models, but that remains a suboptimal option. Whether cognizant of it or not, organizations are implicitly choosing a business model when they select a license. Therefore, it is very important to address licensing and business model decisions as one system, instead of a disjointed two-step process. For this purpose, the paper introduces: (1) an evolutionary model where license selection and business model impact each other; and (2) a taxonomy that addresses both licensing and business models. Our approach helps practitioners include revenue considerations in the licensing choice and researchers to more accurately study the antecedents and consequences of license choice.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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