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The IUP Journal of Business Strategy

December '11
Focus

This issue of the journal has an interesting mix of research papers and a case study. The first paper, “Exploring Improvements of Post-Merger Corporate Performance:

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The Choice of Foreign Entry Modes in a Control Perspective
Strategy for Joint Liability Group Upscaling in Bihar
Payroll Outsourcing: A New Paradigm
Importance of ‘Trust Factor’ in Corporate Branding
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The Choice of Foreign Entry Modes in a Control Perspective

-- Svend Hollensen, Britta Boyd and Anna Marie Dyhr Ulrich

The aim of this article is to investigate the choice of entry modes for international markets in a control perspective. A survey from the Confederation of Danish Industry with 234 Danish Small and Medium Enterprises (SMEs) served as the data base. The entry modes are categorized into three groups depending on the control that the company has over its activities abroad. The paper examines the selected factors that influence the entry modes of Danish SMEs in different strategic settings. Results show that the most deciding factor for the choice of high control entry mode (subsidiary) was the factor ‘turnover’. The factors, personal networks and the interruption of the international activities, were the most significant factors for the choice of intermediate mode (joint ventures and strategic alliances).

Article Price : Rs.50

Strategy for Joint Liability Group Upscaling in Bihar

-- Manesh Choubey and B L Mishra

Innovations of credit products and delivery systems, which would help banks to manage transaction costs relating to appraisal and monitoring and which cover default risks and reduce delinquency levels in this niche segment of agriculture credit, have eluded the banking system. National Bank for Agriculture and Rural Development (NABARD) started the concept of Joint Liability Group (JLG) in 2004-05 as pilot projects in eight states. Tenant farmers, share croppers, oral lessees, farmers with small holdings without proper land records and the poor who could not form Self-Help Groups (SHGs) for want of numbers and other criteria, can form a JLG. As per rough estimates, about 13,200 JLGs had been financed by various Grameen Banks in Bihar till March 31, 2010. The objective of the study is to study the extent of coverage of JLGs in Bihar, the important issues and problems in the formation and financing of JLGs, impact of JLGs financing to small and marginal farmers and agricultural laborers and to formulate a strategy for scaling up of JLG in Bihar. The study suggests a proactive role of the state government and NABARD in increasing the loan amount per borrower and the capacity building of groups to develop group dynamics.

Article Price : Rs.50

Payroll Outsourcing: A New Paradigm

-- Princy Thomas and P K Thomas

Outsourcing has become a practice in companies that strive to streamline complicated business processes and choose to focus on key business objectives. Recently, more companies have jumped on to the payroll outsourcing bandwagon to reduce costs and, in turn, enhance their profitability. It is an activity that involves contracting with a business service to handle all functions related to payroll and can manage the process without the need to maintain a large payroll department. This paper seeks to conceptualize theory and practice by incorporating various advantages and issues associated with the payroll outsourcing process and provide an insight into the scope of payroll outsourcing. The study also suggests a few qualities needed for a new payroll vendor to enter into the payroll outsourcing field for better survival.

Article Price : Rs.50

Importance of ‘Trust Factor’ in Corporate Branding

-- Lopamudra Ghosh and Subhadip Roy

With the growing consumer awareness and market competition, the ‘trust factor’ has garnered a lot of significance in business parlance. Trust is the belief that a consumer has in a purchase situation towards a company that it will deliver goods and services on a par with quality that the consumer expects. This belief is often accompanied by apprehensions about the company. Though trust could explain many marketing phenomena, it has been less researched. Thus the current study tries to analyze the attributes of trust towards a corporate brand, and builds a conceptual framework incorporating consumer trust in a corporate brand.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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