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The IUP Journal of Risk & Insurance
Focus

Risk is something that we all love to shun. Businesses are no exception to this
phenomenon—indeed they are more agitated by it, for their profit generation ability will be adversely impacted by it. To be successful, the output of a business must always be more than the input since it is this positive difference between the output and the input that creates ‘value’. Indeed, value creation is the primary objective of any enterprise. Enterprises create value by interacting with external environment—their customers, suppliers, technology, competition, markets, government, etc.—via the internal environment employees, process, innovation, etc. Any unanticipated change in these two environments generates risk. This risk, if left unmanaged, is potential-enough to impact the ‘value’ creation for owners. Therefore, businesses always keep their eyes and ears open for identifying the risks that they are exposed to—deviations from the expected business happenings—and manage them with least delay so that the anticipated cash flows are realized.

Risk is after all an enterprise-wide issue: it has strategic, operational, financial and technological implications. Intriguingly, insurance companies trade on risk for generating their profits. Insurance companies are thus more concerned about risk management. Driven by increased concern for the return on the capital, stability and growth of future earnings, and shareholder’s value, insurance firms have of late been attempting to include the diverse perceptions of all stakeholders on what constitutes a risk to a company’s business in their risk management practices. Thus emerged enterprise-wide risk management, which can provide comprehensive identification of organization-wide risk; develop a systematic analysis of the organization’s risks; identify the risk-retention capacity of the organization; enable an organization to combine like-risks for evaluation; and ultimately promote better strategic decision making leading to optimization of overall risk profile of the firm.

It involves bringing together of all data at one location whereby one can apply a full range of risk management techniques and create measures that represent the cumulative knowledge of the market held by the organization. Such centralized data makes identification of both global and organizational risks in terms of frequency, severity and public perception possible. It assists in statistical modeling and time series analysis to estimate the financial risks faced by an organization more accurately. It also facilitates evaluation of assets of the firm in terms of their contribution to enterprise-wide risk. Finally, it enables risk managers and senior management to communicate risk measures across the enterprise and ensure that everyone stay focused on risk management vision without of course losing sight of the granular details.

Against this backdrop, the authors, Heng Yik Seik, Jifeng Yu and Jared Li, of the first paper, “Enterprise Risk Management in Financial Crisis”, have assessed the efficacy of ERM in enabling property and causality insurers to withstand the recent financial crisis by analyzing a sample of publicly traded US insurance companies. They found that all ERM programs are not that beneficial: well-designed ERM programs outperformed the market with lower stock volatility and higher profit margins, while companies with poor ERM programs ended up with worst operation ratio.

Moving away from enterprise-wide risk, we have Jim Gustafsson talking about risk in terms of known-knowns; known-unknowns and unknown-unknowns in his paper, “Rule of Thumb for Optimal Number of Runs in Monte Carlo Simulations”. The author argues that the known-unknowns in the overall risk perception of an organization can, to a great extent, be accounted for and managed strategically by diversification, etc. The whole problem emanates, the author argues, from unknown-unknown risk, for we are not aware of it, and worse still, ‘we do not know that we are not aware of it’. Thus, it is almost impossible to mitigate such risks, but the author argues that by understanding the known-unknown risks better one can reduce the uncertainty associated with the unknown-unknowns. With this argument, the author has worked on identifying the optimal number of Monte Carlo simulations required to develop a formula that converts the known-unknown risk into a known-known fact and also presented the formula.

Moving on to non-life insurance, we have the authors, Amir T Payandeh Najafabadi and Atefeh Kanani Dizaji, of the next paper, “A Dynamic Bonus-Malus System for the Automobile Insurance: A Case Study in Iranian Third Party Liability”, who, by employing the hidden Markov models along with the ordinal logistic regression, introduced a dynamic Bonus-Malus System (BMS) so as to take the policyholders’ personal information into consideration to predict the exact level of each policyholder and the same has been used in an Iranian automobile insurance company and found that the dynamic BMS does not retain the transition rule.

In the next paper, “A Study About Policy Holders of GIC, Sivakasi”, its authors, J Vimal Priyan and V Karthihaiselvi, have made an attempt to assess the relationship between annual income of the policyholders and the duration of the policies taken by the insured by collecting data from policyholders through a structured interview. The authors opine that it is the quality of service rendered by the insurance companies which alone can attract consumers towards a insurance company.

In the last paper, “AIG Crisis: Impact on Insurance Business with Special Reference to China, Japan and India”, its author, A V Narsimha Rao, has made an attempt to map the risks that the AIG entertained to make profits and in the process suffering massive losses—all out of its ignorance about the embedded risks in credit default swaps.

-- GRK Murty
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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