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The IUP Journal of Brand Management

December' 04
Focus Areas
  • Brand Equity
  • Brand Image
  • Brand Extension
  • Brand valuation
  • Brand Associations
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Understanding Brand Personality and Self-Congruity
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National Brand Identity and its Effect on Corporate Brands: The Nation Brand Effect (NBE)
-- Stefan Paul Jaworski and Don Fosher

Each nation is different and has its own language, culture, laws and history. The national culture and identity affects the companies that operate within the nation and these effects have been called as the Nation Brand Effect. This article discusses the impact of the country of origin on the brand image. The author goes on to examine the two types of effects i.e., ENBE (External National Brand Effects) and the INBE (Internal National Brand Effects) which affect a brand.

The Making or Faking of Emotionally Significant Brands
-- Dan Herman

A brand can be used to communicate certain personality traits, values and emotions to others. The brand managers can thus position their brands as tools to achieve certain emotional benefits, which then become the motivation to buy the brand. Once a brand gets linked to a desired benefit, then that benefit gets anticipated by the buyers. This anticipation then constitutes the brand definition. In this article, the author tries to give a new definition to the brand in terms of emotions involved and benefits anticipated. The article discusses the concepts of emotional branding and how brands provide psychological benefits.

Should Your Brand be Global?

-- Donald E Sexton

The brand managers of global brands face the dilemma of deciding the brand's positioning. They can retain the global position across all nations or localize their positioning in each nation. Some brands may decide to have a standard global positioning while others vary their offer in different nations. This article explains five factors, which are effective in structuring the decision-making in the choice of global versus local positioning. These factors are nature of industry, target segment, current positions of brand, magnitude of the cost and value differences across country markets and the nature.

Understanding Brand Personality and Self-Congruity

-- C S V Ratna

Consumers perceive brands based on various stimuli like product experience, word-of-mouth, advertising etc., and tend to assign a distinct personality to a brand based on those various associations with the brand. These perceptions of personality, researchers argue, influence the consumer purchase decision. So, it is imperative for marketers to identify the mechanisms by which brand personality is formed and the traits that create that personality and how it is related to human personality. The influence of the brand personality in the purchase decision follows a certain mechanism, which is termed self-congruence, which says that only when there is a match between the personalities of the brands with that of the customers', the decision would be favorable to the brand. In other words, self-image congruity happens when a consumer's self-image matches brand-user image.

Article Price : Rs.50

Interview

Harish Chauhan is the CEO of Canadian-based brand consultancy XRARE and Founder of Business by Philosophy. He is both consultant and speaker for revolutionary marketing, corporate identity and branding. He shares with us his experience and views.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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