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The IUP Journal of Management Research

December' 04
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Knowledge Management and its Emerging Role in Pharmaceutical Research and Development: Strategies and Perspectives
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Knowledge Management and its Emerging Role in Pharmaceutical Research and Development: Strategies and Perspectives

--Navneet Wadhwa and Lewlyn L R Rodrigues

The concept of Knowledge Management (KM) is a strategic factor, which shapes how efficiently the pharmaceutical companies do business. Advocates of KM believe that these practices accelerate collective learning, improve competitiveness, and facilitate response to market changes. In this context, the paper provides a systematic approach to reap the benefits of KM in pharmaceutical industry. The paper starts with the five important stages of knowledge growth in pharmaceuticals and highlights the need to have a knowledge management system with specific reference to Indian pharmaceutical sector. We have highlighted the importance of IT applications to support and integrate the knowledge capture and sharing processes. The selection of the right KM model with reference to the Indian context is discussed. The pharmaceutical industry being dependent to a great extent on intellectual property and innovation, KM clearly has a powerful role to play. An in-depth coverage of KM implementation strategies and perspectives along with the role of KM as an enabler for the emerging pharmaceutical R&D model is presented in this paper. In this era of global competition, KM comes as a survival technique, and this paper is an attempt to publicize the tremendous growth opportunity KM has to offer to the Indian pharmaceutical industry.

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Toward a Comparative Perspective on Corporate Governance and Labor Management
--Gregory Jackson

While stakeholder models of corporate governance support long-term employment, recent reforms have promoted shareholder-oriented corporate governance worldwide. Will reform cause employment to converge on a market system? This paper presents a comparison of the linkages between corporate governance and employment patterns in 22 countries using the QCA method (Qualitative Comparative Analysis). Case studies of Germany and Japan also show that firms must now cope with capital market pressures, but do so by creative adaptation of their existing national employment institutions. International differences are thus growing smaller, but convergence will not occur in the foreseeable future.

Privacy, Economics, and Price Discrimination on the Internet

--Andrew Odlyzko

The rapid erosion of privacy poses numerous puzzles. Why is it occurring, and why do people care about it? This paper proposes an explanation for many of these puzzles in terms of the increasing importance of price discrimination. Privacy appears to be declining largely in order to facilitate differential pricing, which offers greater social and economic gains than auctions or shopping agents. The thesis of this paper is that what really motivates commercial organizations (even though they often do not realize it clearly themselves) is the growing incentive to price discriminate, coupled with the increasing ability to price discriminate. It is the same incentive that has led to the airline yield management system, with a complex and constantly changing array of prices. It is also the same incentive that led railroads to invent a variety of price and quality differentiation schemes in the 19th century. Privacy intrusions serve to provide the information that allows sellers to determine buyers' willingness to pay. They also allow monitoring of usage, to ensure that arbitrage is not used to bypass discriminatory pricing. Economically, price discrimination is usually regarded as desirable, since it often increases the efficiency of the economy. That is why it is frequently promoted by governments, either through explicit mandates or through indirect means. On the other hand, price discrimination often arouses strong opposition from the public. There is no easy resolution to the conflict between sellers' incentives to price discriminate and buyers' resistance to such measures. The continuing tension between these two factors will have important consequences for the nature of the economy. It will also determine which technologies will be adopted widely. Governments will likely play an increasing role in controlling pricing, although their roles will continue to be ambiguous. Sellers are likely to rely to an even greater extent on techniques such as bundling that will allow them to extract more consumer surplus and also to conceal the extent of price discrimination. Micropayments and auctions are likely to play a smaller role than is often expected. In general, because of strong conflicting pressures, privacy is likely to prove an intractable problem that will be prominent on the public agenda for the foreseeable future.

Executives' Perceptions on the Ethical Behavior of Public Sector Organizations - Is there an Antagonistic Relationship?

--José Manuel Moreira, Arménio Rego and Cláudia S Sarrico

This paper is part of a bigger research project, in which 123 executives were invited to report on how their organizations assume their "corporate social responsibility". Three main conclusions are arrived at: (1) 42% of executives assert that their companies have a code of conduct; (2) in general, executives consider that their companies act ethically towards public entities, but they also consider that these do not reciprocate in the same way; (3) this tendency is corroborated by the fact that, in a scale ranging from 1 to 10, executives give a mean score of 4.8 to the ethical conduct of public entities. These findings are discussed and some suggestions are made concerning the "behavior" of the companies and the "behavior" of the State and the public entities in general.

How Much Do Leaders Matter in Internal Brand Building? An International Perspective
--Christine Vallaster and Leslie de Chernatony

Internal brand building is about aligning employee behavior with brand values. As corporate brands expand internationally and employ `multicultural' work forces in different zones of the world, this process becomes increasingly complex. The current literature does not fully answer the roles corporate structures and leadership should play encouraging employee behavior to reinforce the desired brand values. Drawing on structuration theory, we propose that, due to their social position and access to more resources, compared to other organizational members, leaders can initiate and facilitate change to enable brand-supportive behavior. Preliminary research results provide evidence that leaders do this by acting as mediators between corporate branding structures and individuals.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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