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The IUP Journal of Brand Management
Focus

Branding is never an easy job. At every step there are new challenges and opportunities. A brand manager's job does not end once a brand has achieved a certain amount of success in the market. There are new challenges waiting to be addressed. The brand manager has to devise strategies not only to maintain this current level of success but also to aim at higher levels. To do this job, a brand manager is always on the lookout for innovative strategies and studies that enable him to understand his client better and gain new insights from the market as well as contemporary models of branding. In this context, we endeavor to provide our readers with an assortment of research papers and cases that not only enrich their knowledge but also help to apply it in their concerned fields.

The first paper by Sujana Adapa titled, "Discriminant Analysis of Adopters and Non-Adopters of Global Brands: Empirical Evidence From India and Malaysia", examines the adoption process of global brands exhibited by the Indian and Malaysian consumers. The author has integrated the concepts of brand equity and attitude into the existing framework. It was observed that out of the brand equity dimensions, brand awareness is the key aspect that sufficiently discriminates between adopters and non-adopters of global brands irrespective of the level of involvement that the consumers assign to the product category.

Henrik Uggla and Daniel Filipson in their paper titled "Moving Beyond the Brand Relationship Spectrum: A Semiotic Postmortem", discuss the brand relationship spectrum from a semiotic perspective. They explained the brand relationship spectrum and discussed it in terms of the three brand relationship spectrum traps, analyzed through pragmatic semiotics. The authors claim that by combining the brand relationship spectrum with semiotic knowledge about sign and meaning transformation in a semiotic model, a more realistic and subtle approach to brand portfolio management is likely to emerge that can be applied to the traditional brand systems.

The third paper, "The Brand Marketing of Halal Products: The Way Forward" by Patrick Low Kim Cheng, examines the brand marketing strategies by applying 4Ps and other strategic options used for the marketing of Halal products in Brunei Darussalam. From his analysis the author concludes that the positioning of Malay Islamic Monarchy of Brunei, together with the people's way of life or lifestyle, can be a strategic option to market Halal products.

In his paper titled "The Concept and Origin of Brand Architecture: A Comprehensive Literature Survey", Harish R presented a comprehensive literature survey on some of the pioneering work done on brand architecture by renowned researchers and academicians. The author states that extensive use of different models of brand architecture is in evidence, particularly among the larger companies all over the world, but further research is required to determine the extent to which the principles of brand architecture were used consciously by companies as a strategic tool; and the specific impact while doing so.

- Nitin Gupta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Brand Management