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The IUP Journal of Brand Management
Focus

India remains one of the very few economies in the world that has not been severely impacted by the economic crisis that has gripped the world in the past few years. Though the economic growth in India slowed down, the Indian economy has continued to take giant steps (relatively speaking!) in the right direction. This quality of sustenance and robustness of the Indian economy has made it a cynosure for the leading corporations of the world.

Besides China, India is the other major economy that is seen as a prospective big market for the luxury brands. These high-end brands have been gasping for breath as the economic downturn eroded the appetite for purchase of such brands in most parts of the world. This situation has further strengthened the attractiveness of Indian market for the luxury brand makers.

The first paper of the current issue talks about the concept of luxury partner-brand. The authors, Henrik Uggla and Per Åsberg, in their paper titled, “Leveraging the Luxury Partner-Brand: Strategic Portfolio Motives” have attempted to define and elaborate the concept of luxury partner-brand from theoretical sources in luxury and co-branding. The authors claim that though luxury co-branding has been discussed in luxury fashion branding, it has been ignored at large in the brand management research. Their paper attempts to touch this aspect of the present lacuna by focusing on the characteristics of luxury partner-brands and rationale for using them, from the viewpoint of an outside brand. The authors discuss six potential portfolio motives for the luxury partner-brand for the benefit of any brand considering capitalizing on the brand equity inherent in a luxury partner-brand.

The second paper in this issue talks about the consumer profiling aspect for effective brand management. In the paper titled “Effective Brand Management Through Consumer Profiling Using Clustering”, the authors, Nidhi Sinha, Vandana Ahuja and Y Medury attempt to study the ability of individual consumers to associate a product or service brand with the corporate associated with the same. Hence, the paper investigates the extent to which the brand association is coherent with corporate brand identity. The authors claim that their study clearly shows that companies following a combination (hybrid) or family brand name strategies have greater brand association, than companies following an individual product brand name strategy. According to the authors, non-inclusion of the parent brand name in the product brand name reduces the consumer’s ability to associate the product with the parent organization, thereby resulting in sizeable losses to the product brand equity.

The next paper in the issue titled “The Inter-Organizational Dynamics of Brand Alliances”, attempts to identify the business-to-business interactions within brand alliances through the governance adaptations that occur during a period of time. In this paper, the authors, Loïc Sauvée and Mantiaba Coulibaly observe that the level of stability in the long run of brand alliances can be linked to organizational factors. They attempt to show that the governance adaptations result from external forces (competitive pressure, value perception by consumers and customers) as well as internal forces (objectives and expectations of the partners, network positions, resources of the partners).

This issue of the journal also includes a case title “Branding a Commodity: Pista House’s Hyderabadi Haleem” by Syed Abdul Samad. This case deals with branding of a traditional product, concentrated in a particular region and experiencing a cyclical demand. The case highlights how a generic commodity has been branded and sold as a distinct brand globally.

- Nitin Gupta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Brand Management