Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
The IUP Journal of Marketing Management
Focus

This issue consists of four papers. The first paper, “Forecasting Competitors’ Market Share Using Multivariate Linear Time Serie Analysis”, by Rolf Kunstek, explores the quantitative dynamics of competitive systems resulting from the business activities of competitors. It focuses on the banking industry where two exogenous and one endogenous variable are considered. Two dummy variables are used to smoothen the trend of exogenous variables. The market share development analysis resulted in positive correlation and nearly parallel development between two competitors. The third competitor had negative correlation with the two competitors mentioned. The analysis gives a clear picture about the competitive forces between competitors. Thus it helps in accurate forecasts which are important for competitor monitoring.

The second paper, “The Impact of Sales Promotion on Sales: A Case of Select Telecommunication Firms in Nigeria”, by Donald Ikenna Ofoegbu and Etokakpan Mfonobong Udom, focuses on the impact of sales promotion on the sales of four Nigerian telecommunication firms. The study uses descriptive and inferential methods of analysis by building on the Attention, Interest, Desire and Action (AIDA) model. The study classifies sales promotion into push promotions, pull promotions and combination promotions, and highlights an earlier research paper by Gedenk and Neslin (1999) who argued that sales promotions can lead to a significant decrease in brand loyalty. The study also proves that the dynamics of the market are regularly changing due to innovative, dynamic and well-differentiated sales promotion tactics by telecom firms.

The third paper, “Sales Forecast for the Indian Tractor Industry for the FY 2012-13”, by Nidhi Vishnoi Sharma and Varsha Khattri, focuses on the Indian tractor industry. India is mainly an agriculture-based economy and the tractor industry plays an important role in the Indian agricultural sector, which is a major contributor to India’s GDP. This study gives an insight into the uniqueness of the Indian market as it mainly depends on monsoon, and the tractors sold are of 21-50 HP range. The study reveals that earlier tractors were mainly used for agricultural purposes, but now they are also being used in haulage, construction and infrastructure projects, resulting in expansion of the market. The study forecasts the growth segments amongst various states of India so that the areas where major growth is expected can be identified by various industry players. MINITAB package and ARIMA models have been developed to forecast the sales. The findings reveal that there will be a 30.4% sales volume growth in 2013 compared to 2012. State-wise growth rates give a bird’s eye view of the growing market.

The last paper, “Comparative Advertising: An Analysis of Cases of Disparagement”, by B Shafiulla, attempts to provide an understanding of Comparative Advertising (CA) and Product Disparagement (PD). It attempts to study and analyze the thin line between CA and PD. The study states that the law relating to PD in India has mainly evolved through judicial pronouncements of Indian courts, some of which have been discussed in the paper. MRTP Act, 1984 and Trademarks Act, 1999 provide the basic legal structure for governing CA. The study argues that CA is permissible within certain limits. However, if the manner is one of ridiculing and condemning the goods of the competitor, then it amounts to disparagement.

-- B Shafiulla
Consulting Editor

<< Back
Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
Marketing Management