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The IUP Journal of Entrepreneurship Development
Focus

The tourism industry in India is fast growing and is an economically important one. In 2012, its share in the nation’s GDP was 6.6%. India offers diverse cultural and geographical attractions and other lifestyle features to the tourists. However, analyzing the growth of tourism within India, one could observe that very few pockets are active in realizing the tourism potential. India’s northeastern states offer tremendous tourism opportunities due to their rich cultural and geographical characteristics. Identification of such potential and the diverse related growth opportunities and creating awareness among entrepreneurs would contribute significantly to the growth of tourism in that belt.

The first paper “Tourism Attractiveness of Meghalaya: An Exploration of Entrepreneurial Opportunities”, by Benjamin F Lyngdoh, provides us a detailed analysis backed by the facts and figures on tourism potential of Meghalaya. Like other Northeastern States of India, Meghalaya possesses indigenous characteristics that would put it high on tourist corridor, but its tourism growth rate does not reflect the potential. The paper identifies infrastructural bottlenecks and suggests suitable interventions that can be taken up by various stakeholders to realize the immense business opportunities that this region offers to potential entrepreneurs.

The second paper “The Role of Gujarat Venture Finance Limited in the Development of Enterprises in Gujarat: A Study”, by Bindiya Soni and P K Priyan, examines the efficacy of Gujarat Venture Finance Limited (GVFL) in supporting and nurturing business ventures in Gujarat by conducting a study among the entrepreneurs who were the beneficiaries of GVFL. The paper covers various aspects of support extended by GVFL such as its role as a board member in the investee companies, frequency of interaction with the investee companies, the role in the pre-investment development activities, and the satisfaction level of the entrepreneurs.

The third paper, “Implementation of Total Quality Management in Small and Medium Enterprises: An Analysis of the Problems Based on Demographic Variables”, by Raj Kumar, focuses on the association between demographic characteristics of entrepreneurs and knowledge of total quality management practices and their implementation in small and medium enterprises.

Lastly, a case study, “Induben Khakhrawala: The Journey of a Woman Entrepreneur”, by Vaibhav Kadia and Krutesh Patel, is presented. The case documents the Gujarati middleclass housewife-turned-entrepreneur, Induben Jhaveri’s successful business venture. Induben emerged as a role model for women entrepreneurs by creating a niche for herself in the $182 bn worth food industry. Induben’s case of establishing a business unit which manufactures and sells khakhra (a type of snack) provides us invaluable lessons in women entrepreneurship in the Indian context.

-- S Senthil Kumar
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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