Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
The IUP Journal of Soft Skills
Focus

Skills that help professionals to interact effectively and make a favorable impression on listeners are critical to every manager. Extensive studies show that whether it is consulting, healthcare, sales, marketing or finance or human resources or technical, executives who possess a magical combination of technical skills and soft skills put their companies in the driver’s seat. In this world of unprecedented globalization, the quality of the communication of leaders and managers can make a huge difference to the fortunes of the organizations. It plays a key role not only in persuading the staff and motivating them towards the goals but also in inspiring vision and moving people closer to the results. Tim Cook, CEO of Apple, states that “a good presentation delivers information effectively and a great presentation inspires”. John Chambers, one of the greatest and successful CEOs of our times firmly believes that the future of executives’ career and company depends on communication. An astonishing public speaker and a presenter himself, he expects every executive to be a great communicator as he believes that a company can move faster and execute faster if the communication is effective. Every communicator must focus on clear and effective delivery as well as the content to become a best professional.

Against this background, the first paper of this issue, “The Importance of Effective Presentation for Organizational Success”, by T V S S Swathi, focuses on the types of presentation and building blocks of an effective presentation. Presentations vary on the basis of the objectives, namely, informative, persuasive, goodwill and sales presentation, to name a few. She talks about the ingredients of effective communication and emphasizes the need for training individuals in presentation. A highly complicated and dense presentation on technical matters can put off the audience and break a project but a presentation with adequate information and compelling style can hold the interest of an audience thus determining the outcomes of the projects.

In their paper, “Acquisition of Corporate Employability Skills: A Study with Reference to Engineering Graduates”, J Parasuraman and N Hari Prasad assert that an excellent blend of technical skills and soft skills is extremely critical in scripting the success of engineering students. Highlighting the nine aspects of employable skills, they adeptly present the importance of soft skills to become successful in this technology-driven world. As the information explodes, there is an increasing demand for people who possess sharp communication skills and hence the executives are relentless in their efforts to hone their communication skills.

The extent to which organizations extend support to their employees in integrating professional demands with personal responsibilities will determine the impact and the difference employees make to achieving organizational outcomes. Work-life balance strategies can help reap huge benefits to the organizations in terms of improving individual and organizational performance, as such strategies can reduce significant costs associated with absenteeism and poor motivation. The last paper, “The Impact of Work-Home Support on Individual and Organizational Outcomes: An Empirical Study”, by P David Jawahar and S M Soundria, states that Work-Home Support (SWH) of an individual has a decisive influence on the level of Individual and Organizational Outcomes (IOOC), which in turn helps the individual achieve a healthy work-life balance.

-- Mendemu Showry
Consulting Editor

<< Back
Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
Soft Skills