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The IUP Journal of Marketing Management
Focus

India is the largest print market of the world and is growing at a faster rate with increasing literacy rate. In the case of print media, newspapers and magazines are full of advertisements depending on the readership. On the one hand, these advertisements enhance the quality of the magazines and newspapers, as they generate revenue for them, but on the other, it creates irritation in the minds of readers because of the number of advertisements in a single issue. The first paper, “Measuring the Attitude of Individuals Towards Print Media Advertisements”, by Samir Sarkar and M K Chowdhury, measures the overall attitude of people of Guwahati City towards print advertisements by using four factors, i.e., amusement, informativeness, credibility and nuisance. The study considering 744 respondents drawn from the population and covering a period from May, 2011 to December, 2014 reveals that although newspapers and magazines are two different vehicles for advertisement, both have similar impact on individual’s attitude. Amusement, credibility and information are directly and positively related to attitude towards both newspaper and magazine advertisements, while nuisance is not at all related to individual’s attitude towards newspaper and magazine advertisements.

The second paper, “Social Comparison of Luxury Fashion Brands: Impact of Ostentation and Media Habits”, by Preeti Tak, Ashish Pareek and Bikramjit Rishi, contributes to academic research done in the area of luxury brands and social comparison and relates media and ostentation to social comparison. The paper attempts to determine the factors of social comparison and examine the influence of ostentation and media habits on the factors of social comparison in Indian context. It identifies four factors, i.e., self-evaluation, peer evaluation, self-improvement and self-enhancement that could prove to be highly useful for designing an effective marketing strategy for the luxury brands. Understanding the influence of ostentation and media habits on social comparison in India in context to luxury brand consumption would help marketers to target their customers and position their products effectively.

Literature shows that there is a statistically significant impact of the dimensions of the social media marketing on brand equity, therefore companies need to focus more on social media marketing and increase its share in marketing mix activities that will in return help companies to generate huge revenues from enhanced brand equity. The third paper, “Social Media Marketing and Brand Equity: A Literature Review”, by Syed Zeeshan Zahoor and Ishtiaq Hussain Qureshi, makes an attempt to study the relationship between the social media marketing and the brand equity and proposes a framework wherein the relationships between the underlying variables of the two constructs are established.

The Indian economy is undergoing a major revolution. Positive business sentiments, improved customer confidence and more controlled inflation are increasingly being witnessed and are likely to propel the economic growth of the country. The fourth paper, “An Analysis of Adoption Pattern of Alternative Banking Channels by Indian Customers”, by Reeti Agarwal and Ankit Mehrotra, reveals increasing trend in the usage of mobile banking as a channel of banking, especially in the age group of 46 to 60 years with balance enquiry being the most common reason for using mobile banking. Accessibility was found to be the most important factor affecting customer’s choice of a banking channel. Specifically, this study aims to contribute to the industry and literature alike, by identifying the usage pattern of customers with respect to the different banking channels in India.

Ambi Parameswaran, in the book, Nawabs, Nudes, Noodles: India Through 50 Years of Advertising, through personal experiences and storytelling, shares anecdotes of iconic and legendry names of the advertising world and memorable ads that created history. Rachna Sharma critically reviewing the book which is divided into four sections, namely, People, Products, Services and Ad Narratives claims that the book is a treasure trove for advertising professionals and simply anyone who is enamored with the advertising sector.

-- B Shafiulla
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Marketing Management