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The IUP Journal of Bank Management

February' 05
Focus Areas
  • Risk Management
  • Forex Markets
  • Retail Banking
  • HRD & Leadership
  • Organization Behavior
  • Banking Supervision
  • Convergence of Financial Services
  • E-Banking
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Financial Intermediation under Reforms in India: Evidences from Scheduled Commercial Banks
Private Sector Banks in India - A SWOT Analysis
`CAEL' Ratings and its Correlation to Pricing Stocks - An Analysis of Indian Banks
A Study on the Level of Customers' Satisfaction on Various Modes of Banking Services in India
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Financial Intermediation under Reforms in India: Evidences from Scheduled Commercial Banks

-- J Dennis Rajakumar

The importance of a financial system in the development process of an economy has been extensively dealt within the paper. Since Scheduled Commercial Banks, in India, have nearly three-fourth of the total financial assets of all financial institutions, they have a cardinal role to play in the development process of the economy. This paper examines whether their intermediation has improved, subsequent to initiation of sector reforms since 1991. Evidence found by the paper suggests improvement in the intermediation process under reform, which supports the view that removal of control would improve the allocative efficiency of banks. Such an improvement has to be, however, appreciated against the observed backdrop of declining credit-deposit ratio; declining share of productive sectors like agriculture and industry, and manufacturing in particular, in total bank credit; and a corresponding increase in the share of personal loans and finance. The paper concludes by pointing out the need for further improvement in the intermediary role of banks in terms of financing productive sectors in the economy.

Article Price : Rs.50

Private Sector Banks in India - A SWOT Analysis

-- Chowdari Prasad and K S Srinivasa Rao

The financial reforms launched during the early 1990s have dramatically changed the banking scenario in the country. New prudential norms, such as capital adequacy prescriptions, identification of bad debts, provision requirements, etc., were enforced; and interest rates were deregulated. As a sequel to these reforms, new private sector banks were allowed entry into the market. Many of these new private sector banks have brought with them state-of-art technology for business processing and service delivery, besides being efficient in catering to the customers demands. Yet, the failure of Global Trust Bank made Indian depositors to question the sustainability of private banks. Against this backdrop, this article attempts to undertake SWOT analysis and other appropriate statistical techniques, to rank 30 private sector banks from the financial data collected for the three years2002, 2003 and 2004. The study has, using four parametersefficiency, financial strength, profitability, and size and scale, ranked the banks independently for each year.

Article Price : Rs.50

`CAEL' Ratings and its Correlation to Pricing Stocks - An Analysis of Indian Banks

-- Sheeba Kapil and K N Kapil

The objective of this paper is to assess the relationship between the CAMEL ratings and the bank stock performance. The viability of the banks has been analyzed on the basis of the Off-site Supervisory Exam ModelCAMEL Model (C for Capital Adequacy, A for Asset Quality, E for Earnings, L for Liquidity). The M for Management has not been considered in this paper because all Public Sector Banks, (PSBs) are government regulated, and also because all other four componentsC, A, E and Lreflect management quality. The remaining four components have been analyzed and rated to judge the composite rating. Part A of the study analyzes the interbank performance by determining their CAEL composite score. Part B of the study assesses the relation between the banks' composite CAMEL ratings with the banks' stock performance. The paper finds that the Off-site Supervisory Exam Model, CAMEL, is related to the banks' stock performance in the capital market. The private supervisory information gathered by bank examiners in the form of CAMEL ratings does filter into the financial markets, in spite of the fact that they are confidential and not disclosed to the public. The findings of this study will be important in the context of the banking reforms being undertaken, especially, the government's plan to consolidate the banking industry, i.e., future bank mergers and acquisitions. On the basis of our findings, the paper argues the disclosure of the bank supervisory information like CAMEL ratings, to facilitate correct pricing of the bank stock.

Article Price : Rs.50


A Study on the Level of Customers' Satisfaction on Various Modes of Banking Services in India

-- S Shajahan

The Indian banking industry is on a major technological upgradation drive after having successfully absorbed the international standard in its operating norms. A study was conducted by the author, based on 100 account holders of ICICI Bank in Chennai recently, for portraying their varying levels of satisfaction. To control the response bias and to increase the reliability of the data, a structured pattern of questions was also used during a descriptive survey research. Statistical tests were employed for the data analysis using SPSS. The Discriminant Analysis, which emerged out of the study findings, explicitly takes a logistic form that is typical of adoption behavior of new Internet-based banking services, which enhances the level of satisfaction among bank customers. Further, the Discriminant Equation, designed by the author, signifies shifts in the levels of satisfaction from the basic banking services to special electronic data-based services, and also predicts accurately the frequency of visiting the site for various requirements. The author is of the opinion that Internet literacy (as measured by the penetration of Internet usage in a country) is the major factor underlying online banking penetration in India.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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