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The IUP Journal of Infrastructure


June' 04

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The Financing of Higher Education - A Broader View
Educational Infrastructure in India
Telemedicine: Bridging the Doctor-Patient Divide
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Changes in Indian Higher Education – An Insider’s View


-- K K Georgeand Reji Raman


The country‘s educational system suffers today not due to the lack of policy recommendations or programs of action but due to the failure in their implementation. Underfunding of education remains the major constraint of educational development in the country. The ratio of public expenditure to GDP came down from 30.6% in 1991 to 27.1% in 1998-99. The higher and technical education suffered partly because of the cuts in the share of educational expenditure in GDP. One of the major reasons for the poor quality of education can be traced to its underfunding. This encouraged the present trend to start ‘‘self-financing’’ institutions by private entrepreneurs. But this pattern of financing can solve the problems of the higher and technical education sector only to a limited extent, as it has necessarily to be confined to courses with a high current market demand. The poor quality of academic, administrative and political leadership is one of the major reasons for the system‘s stagnation. In principle, students, parents, teachers, employers and governments are all potential supporters of restructuring and reforming educational system. The real solution is the coherent approach to get the suggestions from students, parents, teachers, employers and governments and to implement those points, which will suit to the major chunk of the population. The need is to improve the quality of education irrespective of any arguments.

The Financing of Higher Education - A Broader View


-- P Nair and Deepak Kumar

This article talks about the development of higher education in India and addresses possible means of financing it. The current educational system in the country is discussed and the concentration by the State on higher and technical education is looked at. The article further says that the financing of Higher Education in the country by the State, is a drain on its exchequer and that more methods have to be found out to move the financial obligations outside the State coffers. The experience of other countries is looked at briefly, and parameters are looked at, which need to be concentrated on to get results. For money to flow to this sector, it is very important also, to look at providing adequate legislative protection to these self-financed universities, which attract funds from sponsors, financing agencies and corporates. The need for adaptability to the job market and the synchronization between job creation and higher education has been explained in detail. Various development models are hinted at with concentration on specific parameters, but the article stops short of getting into very definitive models itself, due to the still complicated setup, as regards the status of private educational institutions in India. Once the ground rules are clearly laid down, it may become possible to develop several models, which may be accepted by the financial agencies, for funding higher education in India.

Article Price : Rs.50

Educational Infrastructure in India


-- Sivaram Mallela

The concept of Educational Infrastructure has traditionally been of a campus, classrooms and teaching methodologies. However, with the development of technology, all this is expected to change. There is no reason why the teacher and the taught, should remain at the same place, or indeed the same geographical location. Outsourcing is also likely to become a major issue. Physical costs can be bundled and unbundled according to convenience. All this is likely to accelerate, as soon as the WTO norms come into force and opportunities and threats for the higher education sector become more focused. Distance learning is likely to become more widespread. Capital Investment Strategic Planning will be done more carefully. With the explosion of knowledge, the need for creation of original knowledge will become necessary. Flexibility in the education planning process will become imperative, with only the basic parameters getting defined. India spends very little on its education infrastructure, as compared to what it does on salaries, and it will have to trim this down significantly and invest more in productive infrastructure.

Article Price : Rs.50

Health Insurance in India: The Emerging Paradigms


-- Abhijit Nagendranath and Pallavi Chari

The game is old but the rules are new, and in the process of changing further. From being ensconced in a monopoly run from the nationalization days beginning 1956, the insurance industry has indeed woken upto a deregulated environment, with the industry space now being populated by several private players in partnerships with multinational insurance giants. The opening of the insurance sector in India has been a landmark event in India's economic history. Gone are the days of the domination by the LIC and GIG when ordinary citizens had to work according to their whims and fancies. Over the past one year, the traditional notion of insurance has been turned on its head. Today insurance offers complete solutions to create wealth, protect health and insure life. Added to this, the profile of the Indian customer is changing. Today, while boundaries between various financial products are getting blurred, people are increasingly looking not just at products but also at integrated financial solutions that can offer them stability of returns along with total protection. Insurance products will need to be customized to satisfy these myriad needs of the customers and this is where the private players come in bringing with them hopes of wider options and efficient service.

Telemedicine: Bridging the Doctor-Patient Divide


-- Surya Pala

Telemedicine is a process by which patients can be examined, monitored and treated while the patient and doctor are geographically dispersed. This is of a great help especially in the context of developing countries. In this case, technology is of utmost importance and this technology solution has to take into consideration aspects such as assurance, empathy, responsiveness, reliability and tangibility of service as part of the total product. The final frontier of telemedicine is robotics. Robots have been used in manufacturing, space exploration and mining quite extensively but robots for medical purposes like surgical procedure have been used quite rarely. However, there are many other soft issues that might provide an obstacle for the adoption of telemedicine solutions such as the privacy and confidentiality of information that is transferred, face-to-face interaction etc. This is one of the pitfalls of the concept of telemedicine. A case study is provided which shows that there will be a time when the people will choose this concept because of time and the cost factor in visiting the doctor especially for a small problem but still the softer part cannot always be ignored wherein the patients prefer to have face-to-face interaction.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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