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The IUP Journal of Management Research


June' 07
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Relationship between Change Management Ability of Directors of Research Institutes and Effectiveness of Change in their Organizations in the Indian National Agricultural Research System
Participation Climate, Managerial Perceptions and Performance Appraisal Leading to the Development of the Human Capital in a Private Sector Organization
The Hit Formula! Can Characteristics of a Successful Movie be Determined?
Perception of Students Towards Group Work and Group Management Projects
Critical Success Factors of TQM in Auto Component Industry
GATS and Transnational Retailing: Few Concerns and Challenges
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Relationship between Change Management Ability of Directors of Research Institutes and Effectiveness of Change in their Organizations in the Indian National Agricultural Research System

-- R V S Rao, K H Rao, B S Sontakki and M M Anwer

This paper studies the ability of leaders in effective organizational change management. It gives the details of an action research conducted in agricultural research organization. It is necessary for any organization to keep pace with the dynamic internal and external environments. To bring in organizational change, the abilities of the existing leaders play a vital role. They can be termed as the direct change agents. Their knowledge, skill, and willingness help the organization in facilitating change.

Article Price : Rs.50

Participation Climate, Managerial Perceptions and Performance Appraisal Leading to the Development of the Human Capital in a Private Sector Organization

-- Smita Gupta and Manisha Agarwal

This empirical based study attempted to examine the effects of one of the organizational climate dimensions on the perceptions of performance appraisal system. An effective appraisal system leads to proper development of the human capital in organizations. The study examined the relationship between managerial perceptions of the climate of participation and the perceived effectiveness of performance appraisal system in a private sector organization in North India. It was expected that the patterns of relationship between the variables under study would be positive in the organization. The results focussed on the importance of climate of participation for increasing organizational commitment with the help of a better performance appraisal system among managerial personnel in Indian organizations. The empirical findings, therefore, have an implication in development of skills, performance, and commitment of the human capital in organizations. The sample for the present case study belonged to a single private sector organization in Northern India.

Article Price : Rs.50

The Hit Formula! Can Characteristics of a Successful Movie be Determined?

-- Nitin Gupta

This paper tries to determine the characteristics of the movies that have proved to be box office successes from May 2002 to September 2002 in the US1. It attempts to find out if there is a significant difference between characteristics of these movies, and the movies that have failed at the box office during a given time period. The project findings show that although, there is a significant difference between these two categories of movies, determining the characteristics of the movies in either of the category is rather difficult to find. It is interesting to note that advertising budget is influencing the gross box office revenue in both the categories of movies. Also, the critics always seem to underrate a movie as compared to the audiences.

Article Price : Rs.50

Perception of Students Towards Group Work and Group Management Projects

-- M S Balaji

In business schools across India, one of the most common pedagogical tools is the use of group work and group projects. A number of factors have driven the increase in the use of this form of active learning format. As instructor, it is essential to understand how students perceive group works, factors that influence their perception, and the importance of group work from the students' perspective. Understanding them will enable the instructor to efficiently use group works and aid in students learning and career development. This study examines the perception of students towards group work and the skills acquired through group work and group projects. In addition, attention is given to the influence of age and prior work experience on the students' perception of group work. The sample consists of 187 students undertaking a marketing course at a premier business school in India. The findings indicate that students' perception towards the group work is significant and students value the skills acquired through group projects for their future career development. Implications are provided.

Article Price : Rs.50

Critical Success Factors of TQM in Auto Component Industry

-- Lakshmi Jagannathan and Fatima Jacob

The global marketplace and domestic and international competition have made organizations around the world realize that their survival depends on high quality. Total Quality Management (TQM) has spread its wings every sphere of the global corporate world and Indian companies are no exception. Post-globalization, top Indian firms, especially in the manufacturing sector, started adopting strategies to not only be competitive globally but also reduce their defect rates dramatically. The impact of this quality drive was also on the auto component industry due to the influx of global auto players such as Ford, Hyundai and Chrysler. Implementation of TQM tools and techniques became imperative for auto component players to become part of the global value chain. Quality Assurance certification such as QS 9000 and TS 16949, which were automotive industry specific, were adopted so that it could enable them to supply to the Original Equipment Manufacturers (OEMs) and the Tier 1 suppliers. This research paper focuses on the factors that are critical for TQM implementation among QS 9000/TS 16949 certified companies.

Article Price : Rs.50

GATS and Transnational Retailing: Few Concerns and Challenges

-- Dipankar Dey

The General Agreement on Trade on Services (GATS) has opened up opportunities before the entrepreneurs of the developing countries to participate in international trade as one of the many small suppliers to the global retail chains. The transnational retailers now optimize their return on capital by integrating global supply chain with their retail outlets spread worldwide. Goods, commodities and services are increasingly sourced from low cost offshore destinations. While this model of transnational retailing has been developed purely on economic logic, it ignores social and ethical issues. Various research findings highlight these limitations of this model. Now the challenge before the stakeholders of this trading system is to develop a more acceptable model by incorporating social and ethical parameters into it. Any model which is socially unsustainable would find it difficult to sustain itself in the long run, purely on economic strength. The paper has been divided into two parts. This paper deals with the basic concepts of GATS, the driving forces behind the retail boom, and the theoretical construct of the retail model. The author also focuses on some of the concerns expressed worldwide against organized retailing are analyzed and it is tried to identify the limitations of this business model. As global consolidation is more pronounced in food business, discussion is mainly focused on food retailing sector though it cited few examples from apparel sector also.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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