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The IUP Journal of Brand Management
Focus

Today all around us, we hear words like recession, economic meltdown and global downturn. This is the time when every firm is trying to take steps with utmost care, so that it can overcome this precarious situation. As they say—“necessity is the mother of invention”—the prevailing business environment requires the manager to come out of the box, take calculated risks and innovate. This issue of The IUP Journal of Brand Management introduces new theoretical insights and concepts, which would inspire both the academicians and corporate managers to think beyond the obvious and pursue innovative strategies.

The first paper, “A Conceptual Study of Brand Communities”, by Harsh Arora presents the concept of brand communities and its positive and negative facets, emphasizing its management perspectives for the international brands. The author claims that brand community is an emerging concept and it has gained momentum among many multinational companies, like Harley-Davidson, Hummer, Apple Computers, Nikon, etc. Since this concept is at a nascent stage, many eminent scholars and researchers are studying its various dimensions. Though the concept is very popular internationally, in India a lot is yet to be done in creating awareness about the concept of brand communities.

The second paper, “Internal Branding: Aligning Human Capital Strategy with Brand Strategy”, by Bilal Mustafa Khan delves into the process of internal branding in organizations and crafts a strategy for application in organizations for superior performance. The author claims that internal branding is important because employee commitment and capabilities have a significant and measurable impact on the customer experience which, in turn, has a major impact on brand equity and shareholder value. Hence, for every firm—large or small—the management should take the steps to align their human capital strategy with the firm’s branding strategies.

The third paper, “Does Entry of Global Financial Services Brands Influence Commercial Borrowers in a Lesser Developed Economy?”, by Bhaskkar Sinha addresses the question—Is global financial service brand, a valuable intangible asset when it enters a local market? From the literature review the author does not seem to get any definite answer, hence he empirically examines the impact of the entry of global brands on the regional firms. The author’s empirical analysis shows that a globally recognized brand filters out the unknown regional consumers in the credit market. This results in the commercial borrowers suffering a decrease in credit access whenever a global brand in the financial sector becomes prominent.

The fourth paper, “The Brand Relationship Cycle: Incorporating Co-Branding into Brand Architecture”, by Per E Åsberg and Henrik Uggla presents and explains a model as to how can co-branding be integrated into the brand architecture and how it can be strategically leveraged from different sources in a system of brands. The authors claim that their model adopts a more balanced perspective than existing models that tend to make an artificial dichotomy between co-branding and brand architecture. Also, they believe that their model will enable assessing co-branding options in relation to brand architecture in the context of brand relationship cycle.

The case study, “Acer vs. Lenovo: Asian Brands’ Global Ambitions”, by Saradhi K Gonela deals with the rise of two relatively new players in the global personal computer map. The detailed discussion of the major strategies adopted by these two rival brands will enable the reader to understand the competitive dynamics, shaping the global PC industry which, in turn, will make the reader appreciate the significance of brand building in a highly commoditized industry.

- Nitin Gupta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Brand Management