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The IUP Journal of Management Research


August' 07
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Physicians' Perception Towards Promotional Tools Offered by Pharmaceutical Industry: A Comparative Practicing Status-wise Analysis
Amul Kool: The Brand Known but Less Focused
Socio-technical Analysis of Operational Efficiency in Aviation
Performance Contrasts between Conglomerate and Individual Firms in the Machine Tools Sector in India
Impact of Price and Promotion on US Beer Brands
A Review of Public Enterprises in India in the Past Decade
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Physicians' Perception Towards Promotional Tools Offered by Pharmaceutical Industry: A Comparative Practicing Status-wise Analysis

-- Girish Taneja and Usha Arora

This research study has been conducted to find out the promotional tools offered by pharmaceutical industry that are said to be more influencing by the physicians of different practicing status i.e., in government service, private service, and private practitioner. A well-structured schedule was developed for conducting the study. The survey was conducted and data were analyzed on the basis of responses provided by 600 respondents. Physicians in private service assigned significantly greater importance to various kinds of sponsorships, such as sponsorship for personal tours, sponsorship for stay in conferences, sponsorship for travel expenses in conferences, sponsorship for medical equipments and personal gifts, as compared to physicians in government service and private practice. Moreover, government physicians assigned significantly greater importance to medicine samples and the personality of the medical representative as compared to private practitioners. The study recommends that pharmaceutical companies should plan different kinds of promotional tools and strategies for physicians based on their different needs and practicing status.

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Amul Kool: The Brand Known but Less Focused

-- Sharif Memon

The Gujarat Cooperative Milk Marketing Federation (GCMMF) replaced its dull-looking flavored milk brand Amul Shakti with a new brand Amul Kool in April 2004. Amul Kool has been created as an energy booster brand, targeting the youngsters who are fed up with carbonated drinks, such as the colas. This paper attempted to find out why the Amul Kool brand has failed to attract the youngsters and analyzes the bottlenecks to its growth.

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Socio-technical Analysis of Operational Efficiency in Aviation

-- Koustab Ghosh and Sangeeta Sahney

Socio-technical System (STS) theory is a widely used concept in the area of human-technology integration. To understand the interactions and impact of externals on man and machine, an open system analysis is helpful in the chosen area of study. This paper attempts to study the operational efficiency of airlines in terms of the socio-technical approach. The indicative statistics and the previous studies conducted help the formation of a conceptual model with related theoretical constructs. The research implications substantiate the relevance and purpose of undertaking this study.

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Performance Contrasts between Conglomerate and Individual Firms in the Machine Tools Sector in India

-- Aditya M Jadhav

Machine tools is a highly capital intensive industry involving continuous innovation. This industry received government protection through the restricted import policy and the loose patent policy of India till 1991. The situation has changed after liberalization and globalization. In the current fast-changing technology scenario and increasing competition, this sector requires regular investment, continuous improvement and innovation in processes and products. Though, the Indian manufacturing sector reported an impressive growth in the last decade compared to the previous decades, the opening up of the economy and reducing import duties have made India a lucrative market for multinational companies. The entry of these companies has made the market intensely competitive for the domestic companies. Researchers have stated that in such situation conglomerate firms are better capable to handle the competition due to the economic strength as compared to individual firms. This study aims to empirically validate the above views by comparing and contrasting conglomerate firms with individual firms in the machine tools Industry.

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Impact of Price and Promotion on US Beer Brands

-- Shirshendu Ganguli and Harsh Arora

Beer is the oldest and well-accepted beverage in the world. In US, it holds an important market share. As it holds an important position in the US market, there is a fierce competition among domestic, national, international, and multinational brands of beer sold in various stores in the country. To gain market share, these brands are giving a greater emphasis on the price and promotional aspect of their brands. There are many attempts by several researchers to show the effect of price and promotion on the sales (revenues). In this study, the authors attempted to study the effect of the elements of price and promotion individually and both combined (interaction effect of price and promotion) on the dollar sales of different brand categories of beer for a store belonging to Dominick in Chicago, US using the regression model. The correlation between price and promotion has been analyzed to understand whether we need to model the interaction effect. Also, the level importance of the variables, price, promotion and (price-promotion), has been calculated to find out the actual effect of the three variables on dollar sales and to compare them. The data used are the scanner data available for one store of Dominick, and only the brands having a market share of more than 0.10 percent have been considered for the analysis.

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A Review of Public Enterprises in India in the Past Decade

-- Pawan Kumar Avadhanam and R K Mishra

The present paper focuses on investment in Central Public Sector Enterprises, Equity Holding by Central Government in PEs, shares of private and public sectors in plan outlay, growth of turnover/operating income, public sector enterprises exports and Indian exports, PBDIT, PBIT, net profit of Central Public Enterprises, etc. From the study it is observed that the number of enterprises generating internal resources increased from 145 in 1990-91 to 152 in 2003-04. The amount of internal resources generated increased from Rs. 11,296.19 cr in 1990-91 to Rs. 75,621.71 cr in 2003-04, a growth of 670 percent. The paper, after observing the trends in the internal investment, turnover, profit before tax, etc., concludes that the public sector enterprises have become strong and financially viable and are in a position to compete with international companies which have started investing in India after liberalization, globalization and privatization after 1990s.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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