Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
The IUP Journal of Brand Management
Focus

Celebrities are always sought after by the marketers to endorse their brands. Celebrity endorsement and their effect on brand popularity and sales is a phenomenon that is not new, but the rigor with which researches are being done in this area shows the new found interest of academicians and marketers in this phenomenon. Maybe the hefty fee for endorsement that celebrities are asking for is leading the brand managers and marketers to rethink this tried and tested formula.

Pertinent questions that are being asked today are: Why do we require celebrities to endorse various brands? How do consumers relate the celebrity's personality with the brand personality? What meanings do the consumers attribute to this celebrity-brand relationship? Henrik Uggla in his paper titled, "Persons as Leader Brands: From Endorsers to Branded Houses", tries to address a few of these questions. The author presents and explains a model as to how meaning transfers to and from brands and how it can it be strategically leveraged from different sources in a system of brands. The author claims that the proposed model presents a more balanced holistic perspective than the existing models of celebrity endorsement and brand alignment between persons and brands.

Analysts might disagree on the impact of celebrity endorsements, but no one is questioning the growing importance of the rural consumers. How do rural consumers buy? What do they buy? What are their buying motives and what factors influence their buying behavior? All such relevant questions are addressed by A Sarangapani and T Mamatha in their paper titled, "Rural Consumer Behavior with Regard to Selected FMCGs Consumption Patterns and Brand Usage: A Study". Through their empirical study in the rural areas, the authors have brought forth many interesting insights.

Like the first paper, which explores the meaning that consumers attribute to the celebrity-brand relationship, the paper titled, "Meaning Transfer in Event Sponsorships", by Subhadip Roy and Lopamudra Ghosh, also talks about the meanings that the consumers attribute. But, in this case, the authors explore the meanings associated with an event and whether they get transferred to the sponsor brand or not. In the author's own words, this study provides partial evidence for the presence of meaning transfer.

The next paper titled, "An Empirical Study on the Factors Influencing the Buying Behavior of the Consumers: LCD Televisions", by Sunil Bharadwaj and Indrani Palaparthy, identifies many interesting factors like physical features, word-of-mouth, etc. that tend to influence the buying decision in a positive manner as far as LCD televisions are concerned.

Like brands periodically change the celebrities who endorse them with old faces making way for the new ones—they also encounter the dilemma of changing themselves. Kaushik Mukerjee in his case, "The ICICI Bank Brand: Is It Time for Revitalization", divulges such a scenario for a leading private bank in India. From introducing the reader to the brand building strategies of ICICI to the brand's performance in the changing competitive landscape, the author presents a comprehensive case study that brings forth many relevant branding issues that many contemporary firms can identify with.

- Nitin Gupta
Consulting Editor

<< Back
Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
Brand Management