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The IUP Journal of Supply Chain Management
Focus

This issue highlights several interesting developments in the area of the supply chain and we are happy that this journal continues to emerge as a leading platform for national and international researchers to publish their works in the area of SCM and allied areas. This issue is a reflection of our continuous effort to further improve the standards of this journal in terms of academic and practical value delivery. We are sure, like previous issues, it contributes to the theory building and makes available new practical frameworks/models via empirical research or methodology for various contemporary issues in supply chain management (SCM) and allied areas. Five papers published in it together offer theoretical and practical insights that hold immense value to the practice and research of SCM. A brief overview of each paper is discussed in this column.

The paper, “Applying Failure Mode and Effects Analysis to Supplier Selection”, by Cliff Wellborn, seeks to provide a tool to help supply chain decision makers evaluate various supplier options by quantifying the risks associated with each supplier. It is an important contribution as supplier selection is a critical decision in SCM. Although organizations devote significant resources to establish detailed operating plans with suppliers, a few have developed mature risk management programs to deal with supplier failures. Supplier selection should include considerations for supplier risks.

The second paper, “Food Processors (Fiji) Limited: A Case Study”, by Jashwini J Narayan, focuses on two goals. First, on unveiling the factors that continue to plague the said public enterprise. A list of suggestions and recommendations follow as the second aim. The findings of this research are of importance and it hopes to contribute positively, in terms of suggestions which may be worth noting. To a certain extent, the results of this study may also have implications for similar government-owned entities in other countries.

The third paper, “China’s Renminbi Currency Logistics Network: A Brief Introduction”, by Reginald D Smith, Nan Zhu and Long Wang, introduces currency logistics which is becoming a field of increasing interest and importance both in practitioners and academic circles. In this paper, China’s nationwide logistics network for the Renminbi is discussed. In addition to its basic structure, its key problems such as production costs, inventory levels and transportation and storage security are described and analyzed. It makes an interesting reading for an avid researcher and pragmatic practitioner.

The next paper, “Vendor Rating: A Tool for Quality in Supply Chain Management”, by H A Mandave and P M Khodke, presents the views expressed by the experts in literature and studies vendor-rating methodologies used by industries requiring supplies of mechanical engineering components. Weightages recognized during study would help organizations to understand the explicit and implied requirements of their customers. Apparently, basis of vendor rating is quality and delivery reliability.

The last paper, “Alignment of Supply Chain Strategy with Business Strategy”, by Amarnath Mitra and Sunil Bhardwaj, makes an attempt to identify the challenges and issues in the area of supply chain alignment with overall business strategies through contemporary literature survey and finally presents a set of caselets in FMCG, real estate and manufacturing which justify the cause and elucidates the importance of aligning supply chain strategy with business strategy.

We promise to keep publishing high-quality, empirical as well as conceptual research work.

-- Sunil Bhardwaj
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Supply Chain Management