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The IUP Journal of Alternative Dispute Resolution


October '05

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Appointment of Arbitrators under the Arbitration and Conciliation Act, 1996: Some Problems and Solutions
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Appointment of Arbitrators under the Arbitration and Conciliation Act, 1996: Some Problems and Solutions
-- V Nageswara Rao

This article attempts to identify some problems of interpretation of the 1996 Act regarding the appointment of arbitrators by the parties and focuses attention on the inequity of thrusting in-house arbitrators by government and government corporations on individuals and contractors who are left with little choice but to sign on the dotted line in a "take it or leave it" situation. The article draws support from the IBA Guidelines on the independence and impartiality of arbitrators.

Article Price : Rs.50

Investment Arbitration under the Energy Charter Treaty: An Overview of Key Issues
-- Thomas W Wälde

An analysis of Energy Charter Treaty (ECT) relating to investment disputes in energy sector is the theme of the article. These disputes should not be viewed as disputes between big, bad multinational corporations on the one hand, and poor Third World countries on the other. The disputes are mostly between small investors and government establishments. To provide a level-playing ground, these small investors need legal safeguards in settlement procedures.

Know Thyself as You Know Thy Enemy: Setting Goals and Keeping Focus when Mediating Ip Disputes
-- Michael H King, P C and Peter N Witty

The enactment of Uniform Mediation Act (UMA) in the USA has considerably strengthened the mediation privilege more than ever before. Extension of this privilege to patent disputes may have a definite advantage. But the usefulness of mediation in patent disputes may be limited in cases where one party wants to totally bar the other party from using an invention. However, mediation need not always result in the actual settlement of disputes. It can also help clarify the issues.

Online Negotiation Services: Benefits and Challenges of Users and Service Providers
-- Ofir Turel and Yufei Yuan

The functional and logistic deficiencies in on-line ADR and how the ODR has not at all become mainstream mechanism is the theme of the article. The article proposes a viable business-model framework for e-negotiation services and focuses attention on potential benefits that may accrue in terms of time-management and sustaining flexible and durable relationships. The value proposition of B2B and B2C e-negotiation services and the challenges associated with implementing and adopting online negotiations are also analyzed.

An Introduction to Legal Language and Legal Writing
-- Vepa Sarathi and P Varalaxmi

Global Executive Summaries
  • Narrative MediationA New Model
    Full Text: http://www.mediate.com. Originally published as "Narrative Mediation: An Exercise in Question Asking" by Angela Nagao and Norman Page.
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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