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The IUP Journal of Organizational Behavior

January '09
Focus

Employee turnover is a major problem in today's organizations. Employee turnover may reduce when employees have stronger commitment to the organization and if they perceive that organizational practices are just and fair.

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Justice-Turnover Relationship: Commitment as a Mediator
Effect of Age and Experience on Job Satisfaction and Organizational Commitment
Relationship Between Aspirations and Organizational Citizenship Behavior
Self-Concept and Social Adjustment: Effect on Academic Performance of Adolescents
Performance Appraisal Systems: A Survey of Organizational Views
Comparative Study of Organizational Role Stress Among Technical and Nontechnical Teachers
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Justice-Turnover Relationship: Commitment as a Mediator

- - Jahanvash Karim

The paper seeks to investigate which component of organizational justice, i.e., distributive or procedural, is most central to the prediction of organizational commitment and turnover intentions. It examines the mediating role of organizational commitment in the relationship between organizational justice and turnover intentions. The study reports responses of 198 middle level managers from two organizations located in Quetta, Pakistan. Data were collected by using standardized scales of distributive justice, procedural justice, organizational commitment, and turnover intentions. After establishing the psychometric properties of the scales, hypotheses were tested using Partial Least Squares Structural Equation Modeling. Proposed mediation hypothesis were tested using Preacher and Hayes (2008) recommendations. Results indicate that (1) procedural justice is more likely to predict organizational commitment; (2) distributive justice and organizational commitment directly influence turnover intentions; (3) organizational commitment mediates the relationship of procedural justice with turnover intentions; and (4) distributive justice directly influences procedural justice.

Article Price : Rs.50

Effect of Age and Experience on Job Satisfaction and Organizational Commitment

- - B Pavan Kumar and Vijai N Giri

The paper studies the impact of age and experience of employees on job satisfaction and organizational commitment. Data were collected from 380 employees at junior, middle, and top level management from various public and private organizations in India. Standardized scales were used to measure job satisfaction, and organizational commitment. Results revealed that job satisfaction and organizational commitment differed significantly across the different career stages of employees. It was further observed that aged employees had higher job satisfaction and organizational commitment. Job satisfaction and organizational commitment also differed significantly based on work experience of employees. It was found that higher the work experience of employees, higher was their job satisfaction and organizational commitment. The implications of the findings have been discussed.

Article Price : Rs.50

Relationship Between Aspirations and Organizational Citizenship Behavior

- - Vivekanand and Sunil Pevekar

The study was conducted on management students. Two dimensions of Organizational Citizenship Behavior (OCB), viz., Altruism and Compliance, were measured using OCB Measure developed by Smith et al. (1983). Seven aspirations representing life goals were measured using Aspiration Index developed by Kasser and Ryan. Based on the factor analysis of items of aspiration index, six out of the seven aspirations were categorized as Intrinsic and Extrinsic aspirations. The results indicate that intrinsic aspirations are associated with altruistic behavior, whereas none of the aspirations relates to the compliance behavior.

Article Price : Rs.50

Self-Concept and Social Adjustment: Effect on Academic Performance of Adolescents

- - Md. Mahmood Alam

The paper aims at exploring the effects of self-concept and social adjustment on academic performance of adolescents. The sample consisted of 500 students (264 boys and 236 girls) of class IX from different Government Inter Colleges of Ballia (UP). Children's Self-Concept Scale by Ahluwalia and Adjustment Inventory for School Students by Sinha and Singh were used in this study. Mean, standard deviation and t-test were used for data analysis. The findings revealed significant positive relationship of academic performance with self-concept and social adjustment.

Article Price : Rs.50

Performance Appraisal Systems: A Survey of Organizational Views

- - Arvind Sudarsan

The paper deals with a survey of performance appraisal system in 33 different organizations. Data was collected by means of an open-ended questionnaire. One respondent was selected from each organization. Respondents' views were sought on major apprehensions, desired changes, bias removal, and number of forms required for performance appraisal. It was found that subjectivity and appraiser bias were most common apprehensions regarding performance appraisal system. Correspondingly, objectivity and measurable performance were found to be most desirable for improving performance appraisal systems. Strong needs were felt for identifying measurable performance parameters and providing multiple feedbacks to reduce appraiser bias. Respondents' views on training of appraisers and importance of performance review discussion have also been furnished.

Article Price : Rs.50

Comparative Study of Organizational Role Stress Among Technical and Nontechnical Teachers

- - Sandhya Mehta and Sandeep Kaur

Educational researchers have long been concerned with role stress among teachers. The concept of role and its two related aspects, role space and role set, have built-in potential for conflict and stress. Comparative study of Organizational Role Stress (ORS) among technical and nontechnical teachers was carried out in Ludhiana, using ORS Scale. The study revealed that Resource Inadequacy was higher for technical teachers as compared to nontechnical teachers for the whole sample and for the lower age group (< 30 years). For the higher age group (> 30 years), Personal Inadequacy and Role Ambiguity were higher for technical teachers as compared to nontechnical teachers.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior