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The IUP Journal of Organizational Behavior
Focus

Employee turnover is a major problem in today's organizations. Employee turnover may reduce when employees have stronger commitment to the organization and if they perceive that organizational practices are just and fair. The issue opens with the paper, "Justice-Turnover Relationship: Commitment as a Mediator", authored by Jahanvash Karim. The paper studies the relationship between organizational justice and turnover intention. It examines the mediating role of organizational commitment on such a relationship. Study conducted in two organizations in Quetta, Pakistan, reveals that procedural justice is more likely to predict organizational commitment; distributive justice and organizational commitment directly influence turnover intentions; organizational commitment mediates the relationship of procedural justice with turnover intentions; and distributive justice directly influences procedural justice.

Authored by B Pavan Kumar and Vijai N Giri, the second paper titled, "Effect of Age and Experience on Job Satisfaction and Organizational Commitment", is based on measurement of job satisfaction and organizational commitment in public and private organizations. The study has revealed that job satisfaction and organizational commitment differed significantly across different career stages and levels of work experience. Older employees and employees with longer work experience had higher job satisfaction and organizational commitment.

The third paper, "Relationship Between Aspirations and Organizational Citizenship Behavior", by Vivekanand and Sunil Pevekar, relates to the study conducted on management students. Two dimensions of organizational citizenship behavior (`Altruism' and `Compliance') and two types of aspirations (`Intrinsic' and `Extrinsic'), derived from six basic aspirations were measured. It was revealed that intrinsic aspirations are associated with altruistic behavior. Extrinsic aspirations were not associated with any dimension of organizational citizenship behavior. One dimension of extrinsic aspiration, viz., `fame', however, was positively related with altruism, pointing out that helping behavior is perceived by the management students as a vehicle to achieve fame.

Authored by Md. Mahmood Alam, the fourth paper titled, "Self-Concept and Social Adjustment: Effect on Academic Performance of Adolescents", brings out significant positive relationship of academic performance with self-concept and social adjustment. Boys had higher scores on self-concept and academic performance, but girls score higher on social adjustment. Urban students had higher scores on self-concept and academic performance, but rural students had higher score on social adjustment.

The fifth paper, "Performance Appraisal Systems: A Survey of Organizational Views", by Arvind Sudarsan, is based on surveying the performance appraisal system in 33 different organizations, seeking respondents' views on major apprehensions, desired changes, bias removal, and number of forms required for performance appraisal. It provides valuable insights for designing and implementing powerful performance appraisal systems.

The issue ends with the paper, "Comparative Study of Organizational Role Stress Among Technical and Nontechnical Teachers", authored by Sandhya Mehta and Sandeep Kaur. It identifies that Resource Inadequacy is higher for technical teachers as compared to nontechnical teachers for the whole sample and for the lower age group (< 30 years). For the higher age group (> 30 years), Personal Inadequacy and Role Ambiguity are higher for technical teachers as compared to nontechnical teachers.

-- Avinash Kumar Srivastav
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior