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The IUP Journal of Infrastructure

June '11
Focus

The Indian economy has been among the major growing economies in the aftermath of the global economic slowdown, and swift infrastructure development is the key to sustain this growth momentum.

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Establishing an Ad Hoc Infrastructure for Innovative Technologies Deployment: The Case of Knowledge-Based Systems
PPP in Solid Waste Management: A Study of Dehradun City in Uttarakhand
The Global Water Crisis: Issues and Solutions
A Study of Working Capital Management of Hisar Project: Reliance Infrastructure Limited, India
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Establishing an Ad Hoc Infrastructure for Innovative Technologies Deployment: The Case of Knowledge-Based Systems

-- Michel Grundstein

In this paper, referring to the Model for General Knowledge Management within the Enterprise (MGKME), we emphasize two of the operating elements of this model which are essential to ensure the organizational learning process that leads people to use appropriate concepts, methods and tools of Knowledge Management (KM) considered as an innovative technology: the ad hoc infrastructures element, and the organizational learning processes element. The Nonaka’s Socialization, Externalization, Combination, Internalization (SECI) model, and the Japanese concept of Ba, underlie these two elements. The case of the Semi-opened Infrastructure Model (SopIM) implemented to deploy artificial intelligence and Knowledge-Based Systems (KBS) within a large industrial company illustrates what could be the application of these concepts in the real field. Meanwhile, we partially validate MGKME. Furthermore, we consolidate the SopIM, which becomes a pattern of reference allowing implementing an ad hoc infrastructure for innovative technologies deployment.

PPP in Solid Waste Management: A Study of Dehradun City in Uttarakhand

-- Sumeet Gupta and Ashish Kumar

Solid Waste Management (SWM) has been under government’s control. Governments have been providing SWM and other services like sanitation, water supply, etc., through municipalities. But the level of service provided by these municipalities is not up to the mark. Also there is a need of infusing capital into this sector to cope with the emerging needs and increasing the level of service. This paper suggests a Public-Private Partnership (PPP) model based on cross-subsidized approach: a nominal fee for garbage collection would be charged from commercial and households residing in organized apartment (societies) and the same money would help provide better services to the lower group of society. In return of this fee the garbage would be collected from their door steps. But for applying this model there has to be an optimal ratio of payers to subsidizers. If this ratio is not optimal then it will again make this model economically unviable. To overcome this problem, this paper suggests an integrated infrastructure development approach in which the private players who would be involved in collection and transportation of waste, would also process it. This means an ‘end-to-end’ solution. Selling electricity generated by waste would be the main source of revenue. However, as the power plant would be generating clean electricity, there would be carbon credits for this, which again is a source of income. And apart from this, municipality would pay a certain amount per truck of waste processed, i.e., tipping fee.

The Global Water Crisis: Issues and Solutions

-- Manzoor K P

Water crisis is a serious human issue that exists when supply of water is less than demand. The increase in population at geometrical rate and overuse of water for industrial purpose are considered to be the major reasons for depleting the water resources in the world. Many studies show that our finite source of freshwater is getting polluted and depleted by bad weather phenomenon. The climate change strongly influences the reduction in water quantity as well as quality. Drinking water market has opened abundant business opportunities. Consequently, many multinational corporations entered into the water sector to reap enormous profits from selling water. Many countries find different solutions including the modern technologies like sea water desalination, to overcome water crisis. But the poor nations, which are the major victims of water crisis, still depend on the traditional water harvesting techniques for increasing their water supply.

A Study of Working Capital Management of Hisar Project: Reliance Infrastructure Limited, India

-- Anubha Srivastava

This case focuses on various facets of working capital management at RIL at its Engineering, Procurement and Construction (EPC) division, which mainly deals in power projects. Financial analysis of the company has also been carried out to know its creditworthiness. Working capital management involves not only managing the different components of the current assets, but also managing the current liabilities, or to be more precise, financing the current assets. There are three main areas in working capital management and the study focuses on receivables management, cash management, and inventory management. RIL manages its receivable accounts through ageing analysis and manages its cash through management information system. Inventory management is made easier through the process of high sea sales and sale in transit. An analysis with respect to the company’s competitors is done on a few fronts to further understand its position in the market.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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