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The IUP Journal of Marketing Management

November '08
Focus

The Indian rural market with its vast size and demand base offers a huge opportunity that marketers cannot afford to ignore. With 128 million households, the rural population is nearly three times that of the urban.

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Walk Their Walk, and Talk Their Talk: The Mantra of Success in the Hinterland
Service Quality Perceptions of Life Insurance Policyholders in Northern India: Pre-Privatization vs. Post-Privatization
A Conceptual Research on the Association Between Celebrity Endorsement, Brand Image and Brand Equity
Intel Enters Third World Countries: Charity or Business?
Primetime Women How to Win the Hearts, Minds, and Business of Boomer Big Spenders
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Walk Their Walk, and Talk Their Talk: The Mantra of Success in the Hinterland

-- Mukta Sinha

The rural marketplace in India is getting more attractive day by day and the stagnation of sales in the urban markets is forcing marketers to go rural. While a lot of thrust is being given to marketing strategies for rural markets, especially distribution aspects, little is being said about the specific communication strategies required there. This article intends to talk about typical communication strategies that one needs to adopt to cut across the rural psyche. Rural markets have their own unique features, and the traditional advertising media generally proves to be unsuccessful in rural areas. The need of the hour is "Walk their walk, and talk their talk". The article, therefore, not only talks about various non-conventional and folk medias which marketers may use to target rural consumers, but also takes into account the regional disparity aspect of the hinterland. The article explores that there is a need for customized communication strategy for each region. With the help of various live examples and cases, the article concludes that the products that are offered to the "bottom of the pyramid" may or may not be different, but the way these products are marketed ought to be very different.

Article Price : Rs.50

Service Quality Perceptions of Life Insurance Policyholders in Northern India: Pre-Privatization vs. Post-Privatization

-- Sonia Chawla and Fulbag Singh

The issues surrounding the measurement and provisions of service quality in the life insurance sector are becoming increasingly important. The purpose of the current study is to identify the service quality factors affecting customer satisfaction levels of the policyholders. The study is based on responses of 210 policyholders from northern India. Various statistical tests, namely, reliability analysis and factor analysis have been carried out to test data that was collected through survey method. Findings of the study reveal that the accessibility factor has a higher mean satisfaction as compared to mean satisfaction of reliability and assurance factors. Comparison of overall mean satisfaction based on various factors extracted, shows that respondents who had purchased insurance policies before privatization, had a higher mean score as compared to the respondents who took insurance policies after privatization.

Article Price : Rs.50

A Conceptual Research on the Association Between Celebrity Endorsement, Brand Image and Brand Equity

-- Anjali Tumkur Jaiprakash

This paper presents the findings of an exploratory conceptual research on celebrity endorsement. Literature survey of both theoretical and empirical research on the subject clearly indicates that celebrity product endorsement is a form of co-branding, which influences brand image through meaning transfer from the endorser to the endorsed brand. Celebrity-product congruence has a positive impact on brand image, which in turn has a positive impact on brand equity. While this paper draws up a model based on a conceptual approach, scope for further research lies in validating the same through a primary research.

Article Price : Rs.50

Intel Enters Third World Countries: Charity or Business?

--Rashmi Shashikant Malapur

The corporates are often engaged in corporate social responsibility and charity programs. This case discusses the venture of Intel in providing laptops to Third World countries. In the process, Intel also had a tussle with the One Laptop Per Child (OLPC) project. Olpc is a nonprofit project that was conceived by Professor Nicholas Negroponte of the Massachusetts Institute of Technology (MIT) that aimed at selling energy efficient computers at $100 to Third World countries. The case studies the tussle between the two and questions the Intel initiative whether it is charity or business?

Article Price : Rs.50

Primetime Women How to Win the Hearts, Minds, and Business of Boomer Big Spenders

-- Author: Marti Barletta,Reviewed by: Pritee and Saxena Joyce Joseph

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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