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The IUP Journal of Marketing Management
Focus

The Indian rural market with its vast size and demand base offers a huge opportunity that marketers cannot afford to ignore. With 128 million households, the rural population is nearly three times that of the urban. This segment, commonly referred to as the `bottom of pyramid', presents a huge opportunity for companies. Over the years, marketers and researchers have realized that urban markets in India are fast reaching saturation levels and consequently rural markets in India have an immense untapped potential. The more daring marketers are aiming for availability, affordability, acceptability and awareness (the so called 4As). The rural market accounts for half of the total market for TV sets, fans, pressure cookers, bicycles, washing soaps, blades, tea, salt and tooth powder.

The insurance sector in India is one of the growing sectors of the economy and it has come full circle, from being an open competitive market to being nationalized and back to being a liberalized market. Tracing the development in the Indian insurance sector reveals a 360 degree turn, witnessed over a period of almost two centuries. After the opening up of the insurance sector, commercial banks have come to occupy an important role in insurance distribution, particularly for private life insurers.

The first paper of this issue, "Walk Their Walk, and Talk Their Talk: The Mantra of Success in the Hinterland", talks about typical communication strategies that marketers need to adopt to cut across the rural psyche. Rural marketers have their own unique features and the traditional advertising media generally proves to be unsuccessful in rural markets. This article explores the need for a customized communication strategy for different rural markets.

The second paper of this issue, "Service Quality Perceptions of Life Insurance Policyholders in Northern India: Pre-Privatization vs. Post-Privatization", focuses on service quality factors affecting the customer satisfaction levels of LIC policyholders and the acceptability factor is compared to the reliability and assurance factors. It shows that respondents who had purchased insurance policies before privatization had higher satisfaction levels compared to policy holders who have taken insurance after privatization.

The third paper of this issue, "A Conceptual Research on the Association Between Celebrity Endorsement, Brand Image and Brand Equity", shows celebrity product endorsement framed in a co-brand context. The endorsing party is no longer simply an agent receiving a financial reward for product support or backing; but he/she contributes to build the brand equity of a company. It also explores how company-based brand equity is impacted through celebrity endorsements.

The purpose of the Case Study, "Intel Enters Third World Countries: Charity or Business?", is to investigate the objectives behind Intel venturing into Third World Countries that have unexplored latent markets. The case also aims at studying the association and competition between One Laptop Per Child (OLPC) and Intel.

Finally, we have included a Book Review on Primetime Women: How to Win the Hearts, Minds, and Business of Boomer Big Spenders. This book focuses on primetime in the lives of women who are in their 50s-70s. It gives informative insights and offers marketers strategies to capture today's most powerful and influential target, women. It also focuses on understanding the hearts and minds of boomer women.

-- Maruthi Suresh
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Marketing Management