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The IUP Journal of Knowledge Management


March' 07
Focus Areas
  • Product Knowledge
  • Services Knowledge
  • Process Knowledge
  • Customer Knowledge
  • Knowledge Assets
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Knowledge Management Systems and Performance Analysis in Electronic Business Models
Offshoring Knowledge-worker Jobs: Boom or Burst for the US Economy?
Learning Object Repositories: An Emerging Knowledge Management Tool for Sharing and Reusing Learning Resources
E-nnovation: The Imperative
Knowledge Management at BP
     
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Knowledge Management Systems and Performance Analysis in Electronic Business Models

-- Ilídio Tomás Lopes and Ana Maria G Rodrigues

The convergence of several fundamental strands has resulted in the digital economy as an economy of knowledge which is in character, brawny virtual, molecular, network-based, convergent, innovative, participative and global. It tends towards gradually eliminating intermediaries in trade. The traditional value chain, whose scope of application is essentially industrial, has ceased to be meaningful, and has been replaced by business models structured around powerful "networks". Today, traditional rules have been replaced, increasing innovation has cut both the costs and time needed to produce and distribute a product and/or service, and innovations are imitated by rivals almost instantaneously. Some examples of electronic business models in the digital economy are models of an aggregating and integrating nature based on alliances, or simply open market-type models. Strategy maps help companies to better understand their knowledge management processes in order to create value and achieve a sustainable competitive advantage. The new dimension and typology of business, the failure of traditional indicators with the trend in the financial markets, and the re-organization of corporate structures require specialized tools. Every business model is an expression of a new dimensional logic, where information sharing, the use of communal structures, the speed of technological developments, the heightened use of resources, and its modular nature, demand for different-strategies. This paper focuses on the balanced scorecard tool as an effective tool in achieving a sustainable value standard.

Article Price : Rs.50

Offshoring Knowledge-worker Jobs: Boom or Burst for the US Economy?

-- Balaji Janamanchi and James R Burns

This takes a system dynamics perspective of the contemporary trend of "Offshoring Knowledge-worker Jobs from the USA" to gain a better and deeper understanding of the results and implications of the trend, its impact on the jobs and workforce dynamics. The results not only support the viewpoint of economists that offshoring is beneficial to the economy, but also highlight another impending phenomenon just round the corner, namely, the slow rate of growth of workforce. Net US workforce growth is slowing because 71 million baby boomers are beginning to retire. In this context, model outputs suggest that offshoring is postponing the undesirable state of US jobs outstripping the US workforce for nearly five years. Thereby, policy-makers have longer time to find effective solutions to tackle the impending shortage of workforce in decades to follow. The model suggests that offshoring could not have come at a better time for the US economy.

Article Price : Rs.50

Learning Object Repositories: An Emerging Knowledge Management Tool for Sharing and Reusing Learning Resources

-- Gayatri Doctor and Smitha Ramachandran

In today's knowledge-driven economy, academic institutions are finding it difficult to manage their knowledge resources and cope with demanding situations. Knowledge resources, on the other hand, have gained importance and hold the key to scholarly teaching and learning environment. Against this backdrop, academic institutions want to equip their students with necessary skills to make them ready to take on the challenges of an ever-evolving enterprise. This requires an educator who is no longer only a "dispenser of knowledge" but also a "facilitator of learning". A Learning Object (LO) is a "modular digital resource," a discrete piece of content that has educational value. Learning objects that are stored in databases or archives are called as Learning Object Repositories. Faculties/teachers can make use of these LOs simultaneously within and between academic institutions and enhance the teaching and learning quality. This paper introduces the concept of a Learning Object Repository (LOR) and discusses the need for a learning object repository in academic institutions for effective teaching and knowledge sharing. It explores the practical problems emerging in this context, like faculty participation, quality of learning objects, quality of metadata, etc.

Article Price : Rs.50

E-nnovation: The Imperative

-- Manoj Pandey

E-business is the integration of technology with business processes and leveraging it to gather or enhance information about customers' and fine-tuning activities. It provides companies on edge over others, by allowing them to make strategic adjustments and to take decisions according to the customer needs. This paper talks about the effect of e-business innovations and the need to streamline organizational processes, products and services accordingly. It identifies customer, competition, change and innovation as the most important components of organizations adopting e-business, and enunciates that innovation is significant to the survival and growth of such organizations. It advocates the need to distinguish between production-based thinking versus innovation-based thinking and to have successful customers rather than satisfied customers. The paper suggests that the scale and scope of technology investments require a clear understanding of the e-business fundamentals and that the challenge lies in mapping business needs to e-business solutions.

Article Price : Rs.50

Knowledge Management at BP

-- Amit Singh Sisodiya

BP, previously called British Petroleum, one of the largest oil companies in the world, has benefited immensely by embedding Knowledge Management (KM) into its strategy. The company, whose operations span across 100 countries in six continents, has successfully used a host of KM tools in its exploration activities, saving millions of dollars in cost and reduced project time.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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