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The IUP Journal of Knowledge Management
Focus

Knowledge Economy: A New Driving Force

In pursuing its economic development, China now has to deal with quite a new world, that of the emerging knowledge economy. This world is very different from that in which the West achieved advanced economy status, or even that in which the Asian Tigers shot to prominence. The driving forces of new technologies, global competition and market pressures are being felt in every corner of China.

- Center for Strategic Economic Studies, Victoria University

The global economy is witnessing rapid economic and social changes at regular intervals. In the process, many new concepts are emerging and attempts are being made to describe and analyze the process of change. Interestingly, new activities, arrangements and structures are taking place on a global basis. One of the key characteristics of the changes is the growing importance of knowledge in all sectors of economic activities. Most advanced economies have developed from an agricultural economy in which land was the key resource, followed by an industrial economy, in which natural resource and labor were the main resources. Now, it is the Knowledge-Based Economy (KBE), where knowledge is the prime resource. Accordingly, the global economy is characterized by rising knowledge intensity and increasing globalization processes for the creation, production and distribution of goods and services.

After opening the economy to the outside world in 1979, China's economic performance and its achievements in increasing the welfare and reducing the poverty of the country were quite impressive. During the period, growth has been driven by workers and resources transferred from low productivity agriculture to industries. Besides that, China is attracting far more FDI than any other country in the world. And a massive inward investment, an undervalued currency and derision for intellectual property rights are seen. However, sustaining the above said economic growth will be difficult for China, if it goes by the inefficient state-owned enterprises and an ailing banking sector with bundles of non-performing loans. Moreover, according to some rankings, China's international competitiveness is declining. For instance, the average worker productivity in China is a mere 0.8% in agriculture, whereas it is 3.6% in manufacturing in the US. If China boosts its productivity levels, it will need less labor and that will further aggravate the unemployment scenario.

To thrive and compete in the global knowledge economy, China ultimately needs to have more freedom on all kind of activities. On this front, China is aggressively deregulating businesses. In order to grow, it has to bring knowledge and technology into the western provinces, but that's again a double-edged sword. As per the experts, technology allows free sharing of information, which leads to greater education. Education brings knowledge and free thinking, which challenges the status quo. As the Chinese economy moves towards KBE, America may lose skilled workers to China because of better economic opportunities in the days to come. In future, these developments will have some interesting global economic implications.

Policymakers are very optimistic about the knowledge economy in China. They expect that it will bring new opportunities to China's modernization and economic development in the 21st century. Further, the usage of knowledge-based technology like IT will greatly reduce the prices of traditional products and services, and thereby, it will be able to bridge the gap between China and the other advanced nations in the area of high-tech applications. China's comparative advantages in textile and capital-intensive industrial sectors will further get a boost with the help of knowledge-based technologies.

- N Janardhan Rao
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Knowledge Management