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The IUP Journal of Knowledge Management
Focus

Due to globalization and many emerging innovative changes in technology and business processes and their adoption by the organizations to gain competitive advantage, the economic and organizational communities have adopted tremendous changes by introducing fundamental innovations in the organizational strategy. The innovative technology devices, such as computers, electronical instruments are being utilized in a big way by the firms to pursue the efficiency of production and distribution processes. Enterprise-wide knowledge-bases became the sources to obtain and relay information about the business processes and activities and their progress and also to capture information about customers, suppliers and competitors. Hence, knowledge and knowledge processors can be treated as crucial enterprise resources, and their effective management is a key for success. Organizational culture is also viewed as one of the organizational knowledge resources.

Darren Dalcher, in his research paper, states that as modern development focus shifts from conventional commodities to a knowledge-based economy, intellectual capital becomes a primary resource. Spender, in his paper on knowledge fields, mentions that a knowledge-based theory of the firm has to deal with emotional and cultural aspects of integrating actors' activities together into functioning social entities, such as firms and organizations, and thence, into an emotionally burdened social context.

The research paper, "Evolutionary Economics Celebrates Innovation and Creativity-Based Economy", by Hokky Situngkir, discusses the trends in global economy in an evolutionary perspective, be it qualitatively speaking related to the symptomatic aspects, followed by the proposed modeling of computable evolutionary models on human culture and memetics (science that studies the replication, spread and evolution of memes) and envisages the global economy as celebrating the very different economy governed by the acquisition of knowledge and information supported by the related technological growth and developments.

The three modes of internationalization of innovation in organizations lie on a continuum between complete internalization and externalization of knowledge seeking activity, with cooperative agreements and strategic alliances appearing as intermediate mechanisms to gain external knowledge. Athreye believes that "In an emerging future where global technology markets become dominant, the way firms will approach technology acquisition and use will change in dramatic ways. This may also offer new prospects for the transfer of technologies through international market-based transactions for firms in many poor countries."

A lot of research has been done on the knowledge management initiatives taken by different countries in developing their Small and Medium Enterprises (SME). Improved knowledge management contributes to improved SME business competitiveness in several ways. Because of their small size, the SMEs tend to be more dynamic and agile than large organization and more ready to learn. Some SME case studies indicate that the key imperatives for many SMEs include: translating individual knowledge held by key personnel into organizational knowledge, generating new knowledge and encouraging innovation through various strategies.

The paper, "Drivers and Effects of Internationalizing Innovation by SMEs", by Christian Rammer and Anja Schmiele, studies the internationalization of innovation activities in SMEs based on a large data set of German firms. They tested two types of models: one on the determinants of an SME's decision to engage in innovation activities abroad, and another on the effects of international innovation activities on the home market performance of SMEs. It was interpreted that positive product innovation effects are covered by R&D activities and exports rather than by the mere fact that a firm produced new products. Innovative SMEs are able to profit from knowledge transfer from their foreign locations for their domestic activities and also benefit from exploiting new business opportunities from globalization by geographically expanding the market for their innovative products. They also reiterated that internationalization of innovative SMEs is no threat, and thus, does not demand fending policy reaction. Hence, innovative SMEs should be encouraged to make more use of internationalization opportunities, including establishing R&D activities abroad.

It is becoming customary for organizations to align knowledge management with their business strategy and treat innovation as one of the initiatives to accomplish it. The success of organizations by becoming more knowledge-based will increasingly depend on how successful knowledge workers are at creating and applying new ideas productively and efficiently. The pharmaceutical industry is also knowledge intensive, and hence, knowledge management finds an important place in that industry to improve R&D productivity and reduce product cycle time. Multidisciplinary project teams with multiple skills take part in drug development and the success depends on the availability of information from multiple sources presented to the team members and proper processing of information to create, transfer and manage knowledge about the product management, which include planning, development and marketing.

The paper, "Knowledge Management in Pharmaceutical Marketing: Theoretical Models", by M Sadika Sultana and L Manivannan, attempts to study the knowledge management in pharmaceutical marketing by presenting three simple theoretical models. The authors have chosen a sample of 410 Pharmaceutical Sales Representatives (PSR) to comprehend their awareness about the drug and its marketing.

-- Nasina Jigeesh,
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Knowledge Management