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The IUP Journal of Knowledge Management

March '09
Focus

Due to globalization and many emerging innovative changes in technology and business processes and their adoption by the organizations to gain competitive advantage

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Evolutionary Economics Celebrates Innovation and Creativity-Based Economy
Drivers and Effects of Internationalizing Innovation by SMEs
Knowledge Management in Pharmaceutical Marketing: Theoretical Models
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Evolutionary Economics Celebrates Innovation and Creativity-Based Economy

-- Hokky Situngkir

The paper deals with the evolutionary concepts that have enabled us to see economics as a growing and living organism having the characteristics of robustness, self-organization, adaptation, and evolution. This has been recognized globally that information and knowledge acquisition is increasingly playing a major role in imparting a sense of direction and purpose to any economy. The discussions are presented by demonstrating some qualitative properties and theoretical explorations on long range historical economic growth and development, followed by some highlights on innovation, creativity and elaborations regarding fitness landscapes incorporating memetics, as works related to social and cultural aspects of social system, while talking about economic system in general. The discussions depict some important notions on market and product diversifications that have fuelled the economic growth in general.

Drivers and Effects of Internationalizing Innovation by SMEs

-- Christian Rammer and Anja Schmiele

This paper investigates the drivers and effects of the internationalization of innovation activities in Small and Medium Enterprises (SME), based on a large data set of German firms, covering the period 2002-2007. The paper looks at different stages of the innovation process (R&D, design, production and sales of new products, and implementation of new processes) and explores the role of internal resources, home market competition and innovation-related location advantages for an SME's decision to engage in innovation activities abroad. By linking international innovation activities to firm growth in the home market, the authors attempt at identifying likely internationalization effects at the firm level. The results show that experience in both export and knowledge protection is highly important for international innovation activities of SMEs. Fierce home market competition turns out to be an obstacle, rather than a driver. High innovation costs stimulate the internationalization of non-R&D innovation activities, and shortage of qualified labor expels the production of new products. R&D activities abroad and the export of new products spur firm growth in the home market, while there are no negative effects on home market growth from shifting the production of new products abroad.

Knowledge Management in Pharmaceutical Marketing: Theoretical Models

-- M Sadika Sultana and L Manivannan

Knowledge is the most valuable asset of a pharmaceutical company. It is also seen through the ages that only those who make a systematic effort can acquire knowledge. Today, Knowledge management is a growing field of study. Several principles of management apply to knowledge management as well. One can go back to the time of the Hawthorne experiments to prove this point. It differs from other business processes, where only information handling is given much importance. On the other hand, knowledge management, particularly in the area of pharamaceuticals, requires expertise in several related fields. The context is quite complex and the task, enormous. Those firms which rely on knowledge management in the form of information sharing are sure to achieve competitive advantage. The area of knowledge management in the pharmaceutical industry raises more questions than one can give answers to. Is it about knowledge selling? Is it about knowledge storage or inventorying? Is it about a central facility? Should it be decentralized and the important fragments preserved? Is it to be electronic or on paper? This paper is a preliminary step in the ongoing study on the same subject. The paper also presents three simple theoritical models for information sharing, building a knowledge pool and for knowledge audit. There is scope for future improvements in the area. It is not uncommon for pharmaceutical firms to get bogged down by the amount of information they generate at each stage of their operations. This paper attempts a review of handling and sharing of knowledge or electronic data that is available to pharmaceutical firms and the need for introducing Knowledge Audit (KA) in these firms. Methods to achieve the same have also been suggested.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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