| Personality
Characteristics of Directors of Indian National Agricultural R&D Institutions
with
Reference to their Change Management Skills
-- R V S
Rao, K H Rao, B S Sontakki and M M Anwer
The
study evaluates the change management skills among the directors of Indian national
agricultural R&D institutions. Ten instruments were used to measure the managerial
styles of the directors with reference to X, Y, and Z style of management; resilience
and amenability to change; situational leadership; Myers-Briggs type indicator;
personality types in interpersonal relationships; vulnerability to stress; time
management skills; power orientation; self-monitoring skills; and adeptness at
office politics. The results indicate that the respondents were neither poor nor
excellent in `transience management skills'. Three skills contributed in large
measure to deficit in change management abilities. It is suggested that those
three skills could be honed by careful and concerted HRD interventions. ©
2007 IUP . All Rights Reserved.
Supply
Chain Data Collection Methods and Related Problems: Insight from Industry
-- Om
Pal Singh and Satish Chand Supply
chain may be designed both at the strategic and at the operational levels. The
strategic level model decides the basic structural configuration of the supply
chain whereas the operational level model controls the day-to-day activities of
the supply chain. For designing the supply chain models, considerable data is
required because of the complex structure of supply chain. Efficacy of the model
depends upon the accuracy and reliability of the data used for solving the model.
The data may be collected from numerous sources i.e., either directly from the
industry or through survey instruments depending on the type of data required.
The objectives of the paper are: (1) to provide a focused review of literature
on data collection methods for supply chain design, and (2) to discuss the problems
faced in data collection and some suggestions to overcome the problems. ©
2007 IUP . All Rights Reserved.
Usage
and Sharing of Digital Resources by Management Educators: An Exploratory Study
-- Gayatri
Doctor In
an era of emerging knowledge societies and global competition, management institutions
need to embrace new technologies and exploit ways for effectively sharing and
managing their knowledge resources. Development of digital institutional repositories
and learning object repositories encourage the capturing of intellectual capital
and teaching and learning resources. In the Indian context, this would imply acceptance
and usage of information technology in teaching and learning, the readiness to
share with others, if digital repositories are to be developed for sharing of
knowledge. The paper presents an exploratory study conducted among the faculty
in a management institute in India on the usage of digital teaching resources,
sharing of the digital teaching resources and the need for a digital repository.
©
2007 IUP . All Rights Reserved.
An
Empirical Study of Complaint Management Strategies Followed by Banks
-- Shalini
Nath Tripathi The
paper analyzes the unique dimension of managerial perceptions relating to complaint
management strategies adopted by banks and dwells on whether or not the expectations
of customers are being fulfilled by their respective banks. The study explores
the complaint handling mechanisms adopted by the banks (service recovery methods),
keeping in view dimensions of customer complaining behavior and the importance
assigned by them to put such a system in place. The author formulated a strategy
which could give insights relating to the manner in which customer grievance redressal
system has to be handled. The research design of the study is exploratory and
uses the survey method. ©
2007 IUP . All Rights Reserved.
Apparel Shopping Behavior of Urban Indian College Students
-- Paromita
Goswami The
college students as a market segment are of immensely importance in India in terms
of both, magnitude and spending capacity. The study evaluates the shopping behavior
of urban college students for apparel products in terms of psychological variables,
store-choice variables as well as interpersonal influence. It was found that the
college students and older customers differ in their shopping orientations and
older customers not bargain-consciousness, need for variety and best quality,
are more brand loyal, have higher price quality perception, price-consciousness,
need for nearness and ambience than college students. Different factors accounted
for the influence on students for apparel purchase—parents having the highest
influence followed by peer store approval, friends' influence and peer product
influence. ©
2007 IUP . All Rights Reserved.
Telecom
Service Development in Post-liberalization Period in India
--
Kiran
Pandya and Smruti Bulsari The
telecom sector is considered to have positive externality on economic growth and
development through forward and backward linkages. Before liberalization, the
government-owned Department of Telecommunications (DoT) enjoyed a monopoly and
that resulted in its sluggish expansion and poor services. Technological upgradation
was very limited. The adoption of liberalization policy in India opened the door
for expansion of the telecommunication sector. The main objective of the paper
is to examine the growth pattern of telecommunications across different regions
in India. The available evidence suggests that the expansion of telecommunication
sector is uneven and is limited to urban growth centers. ©
2007 IUP . All Rights Reserved. | 
