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Journals >>
Management

The IUP Journal of Organizational Behavior


April '07
Focus Areas
  • Organization Design
  • Job Performance
  • Motivation & Satisfaction
  • Work-Life Balance
  • Group Dynamics
  • Leadership
Articles
   
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Differential Climate in the Organization: An Empirical Study Across Age Groups
50
Organizational Commitment and Climate for Participation: An Empirical Study in Private and Public Sectors
50
Quality of Work Experience in Large Hospitals
50
Impact of Cross-cultural Dissimilarities on Hrm in Transitional Economies
50
Behavioral Pattern and Educational Background: An Empirical Study in IT Sector
50
Managing Stress Among the Employees
50
       
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Differential Climate in the Organization: An Empirical Study Across Age Groups

-- Avinash Kumar Srivastav

Organizational climate depends on the perception of organizational members about different organizational dimensions. Age influences the individual perception. Depending on the age group, individuals in an organization may have differing perceptions about the organization. It can therefore be hypothesized that organizational climate is differently perceived across the age groups within the same organization. Climate was measured across age groups (lower, middle and higher), using MAO-C instrument, involving 453 randomly selected executives in a public sector industry. Statistical analysis reveals significant differences in the perception of climate across the age groups in the organization. "Dependency-Control" climate prevails in the lower and middle age groups but "Dependency-Affiliation" climate prevails in the higher age group. "Expert Influence" and "Extension" are weaker in the middle age group as compared to the higher age group, whereas "Control" and "Dependency" are stronger in the middle age group as compared to the higher age group. Thus, organizational climate is less functional in the middle age group as compared to the higher age group.

© 2007 IUP . All Rights Reserved.

Article Price : Rs.50

Organizational Commitment and Climate for Participation: An Empirical Study in Private and Public Sectors

-- Smita Gupta

The paper examines the relationship of 'Organizational Commitment' with 'Climate for Participation' and selected demographic variables. Three dimensions of climate for participation (extent of participation in 'task-related' matters, 'problem-solving', and participative 'influence') and two dimensions of organizational commitment ('affective' and 'continuance') were measured on 100 managers each in private and public sector manufacturing industries in Uttar Pradesh. Correlation analysis reveals that participation in problem-solving strengthens organizational commitment in both private and public sectors. Task-related participation and participative influence weaken organizational commitment in private sector but strengthen it in public sector.

© 2007 IUP . All Rights Reserved.

Article Price : Rs.50

Quality of Work Experience in Large Hospitals

-- Chandra Sekhar S F

Quality of Work Experience (QWE) measuring its intrinsic and extrinsic dimensions was studied, in three types of large hospitals. Data, using a structured questionnaire was collected from intensive and general care units, and from 199 respondents comprising nurses at staff and supervisory levels. Statistical analysis reveals that intrinsic, extrinsic and total QWE were highest in the government hospital and lowest in the university hospital. They were higher at the supervisory level also. QWE variables were not impacted by the type of unit (intrinsic or general care). Implications for practice and further research have also been suggested in the paper.

© 2007 IUP . All Rights Reserved.

Article Price : Rs.50

Impact of Cross-cultural Dissimilarities on Hrm in Transitional Economies

-- Jung-Wan Lee, Simon Tai, and Patrick Low Kim Cheng

The paper examines the impact of globalization on culture, social norms and human resource management, especially on the norms for overall success, work achievements and factors promoting success at work based on focus group interviews conducted in Almaty, Kazakhstan. The study deliberates on how multinational firms can take a stronger leadership role in influencing the way people think about business and practices of multinational firms in transition economies.

© 2007 IUP . All Rights Reserved.

Article Price : Rs.50

Behavioral Pattern and Educational Background: An Empirical Study in IT Sector

-- Susan Chirayath and N Rajagopal

The paper deals with the impact of educational background on the behavior pattern of executives in IT sector. The behavior pattern was measured based on 13 pre-identified behavioral factors for which data was collected from 72 randomly selected middle level executives. Statistical analysis through one way ANOVA reveals that educational background impacts two behavioral factors, viz., criticizing authorities and accepting responsibilities. The executives with higher than the required educational background took more responsibilities and exhibited courage to criticize authorities.

© 2007 IUP . All Rights Reserved.

Article Price : Rs.50

Managing Stress Among the Employees

-- L Manivannan, M G Saravanaraj and S Sumathi

The paper attempts to study stress and coping among the employees of Burn Standard & Co. Ltd., Salem. Structured interviews were conducted for 100 randomly selected employees to find out (i) presence of work stress, (ii) feasibility of managing work stress, (iii) level of stress due to money and family, (iv) applicability of 10 pre-identified consequences of stress, (v) applicability of 10 pre-identified coping strategies for controlling stress, and (vi) the effectiveness of coping. Recommendations have been made for effectively managing stress among employees.

© 2007 IUP . All Rights Reserved.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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