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The IUP Journal of Management Research


May' 06
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A Study of the Relationship between Personality and Stress Resistance/Management Ability in Employees
From Bazaars to Negotiation: Techniques and Tactics
Determinants of Business Schools Selection by Final Year Engineering Students: An Exploratory Study
GERT Analysis of Life Tests Corrective Action Plan Based on Gamma Failure Model
Smart Societies: Smart Skyscrapers
Offshore Software Development Strategies of an Indian Vendor: A Study
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A Study of the Relationship between Personality and Stress Resistance/Management Ability in Employees

-- Susan Chirayath

Everyone suffers from stress, but learning certain skills to manage stress enables them to function more effectively. Coping with stress enables us to develop our ability to use our energy more efficiently, take on responsibilities we never thought we could and discover talents we never thought we possessed. The study determines the relationship between personality types and stress management/stress resistance ability and the ways to cope with stressful situations. The study was conducted among the employees of the Projects and Maintenance (P&M) department of BHEL: The employees included both executives and non-executives. The findings were beneficial for the organization to locate the various sources of stress, chalk out various strategies for employees to cope with stress, and take remedial measures to create a stress-free environment in the organization.

Article Price : Rs.50

From Bazaars to Negotiation: Techniques and Tactics

-- Patrick Low Kim Cheng

'Bazaar' is an Asian form of market-an ancient concept that existed centuries ago. In this study, a survey was performed wherein the bazaar-goers were interviewed and their responses and views were recorded. Taking the role of an apprentice, the author has highlighted the negotiation techniques and tactics that can be learnt from the bazaar-bazaar-sellers and -buyers, alike. According to the author, people in those countries where much of the daily life involves negotiation, often have a much healthier perspective. True, there's much bargaining, raising voices, even arguing or arms waving; but they take it easy, and negotiating parties even manage to have some fun. Overall then, if one wants to be an effective negotiator, one should relate well, and also, learn to be a keen observer.

Article Price : Rs.50

Determinants of Business Schools Selection by Final Year Engineering Students: An Exploratory Study

-- Saptarshi Purkayastha

A number of business schools have flourished in the country in recent times. The aim of this paper is to determine the various factors that a final year engineering student would like to consider in order to decide on a business school for higher education. A questionnaire survey of 101 final year engineering students in three engineering colleges of Hyderabad was conducted. The factors found to be important were: Placements, academic facilities, personal comfort zone, reputation, and image. Further, a cluster analysis was performed to divide the respondents on the basis of demographic profiles. This analysis revealed that the respondents could be divided into clusters where differences could be observed between income, family size, place of residence and sex. The cluster analysis would also help business schools to target specific customer segments.

Article Price : Rs.50

GERT Analysis of Life Tests Corrective Action Plan Based on Gamma Failure Model

-- D K Gangeshwer

The paper presents a life test corrective action plan based on the gamma failure model. The Graphical Evaluation and Review Technique (GERT) has been applied to the model, and the dynamic characteristics of the plan are analyzed. The expression for Operating Characteristics (OC), Average Sample Number (ASN) and other performance characteristics of the plan have also been derived and illustrated numerically.

Article Price : Rs.50

Smart Societies: Smart Skyscrapers

-- Raghu Guda and Neeraja Guda

The urban sprawl and the rise of knowledge-based economy have added a new dimension to the commercial and semi-commercial space requirements. Unlike the era of the 1970s and 1980s, where tall buildings were the trademark of very wealthy nations, skyscrapers have become a necessary reality to accommodate the growing demands of booming economies around the world. Advancements in building technology are allowing architects, engineers and builders to go beyond the traditional bounds to create architectural masterpieces. Various technological advances that can create and manage smart skyscrapers, which are fast becoming major components of smart societies are explored in the study.

Article Price : Rs.50

Offshore Software Development Strategies of an Indian Vendor: A Study

-- Anuradha Mathrani,
David Parsons and Dennis Viehland

Based on the maturing information and communication technologies, offshore development of software applications by vendor organizations is a new trend for reshaping the IT strategy across the globe. Firms in their respective countries and industry associations are vying with each other to provide outsourcing services globally. These emerging aspirant producers of global softwares face new challenges, as offshore software development processes are knowledge intensive. They are further aggravated by the intense global competition, and warrant awareness of clients' risks and apprehensions in the outsourcing process. The author studies the various experiences related to the work practices of a medium-sized Indian software provider organization, having an onsite presence in the client country of New Zealand. The data of the study reveals the work practices associated with risk factors that are considered more important for successful implementation of software applications by the supplier organization-based on its past experiences. The analysis indicates that the vendor's success stories were based on a combination of strategies, which include optimizing economic benefits, implementing relationship management, and the use of integrated groupware solutions, all combined with an aggressive marketing temperament.

Article Price : Rs.50

Research Summary

Shows Promise. But Must Try Harder

Association of economic growth with negative externalities is considered to be detrimental towards welfare maximization, which is the basic objective of development. To reverse such a trend, it is necessary to overcome this impediment. It is through 'sustainable development' that this mission can be fulfilled. In the United Kingdom, the need to frame appropriate strategies for maintaining sustainable development was conceived long ago. However, several lacunae existed with those strategies, on account of which a supervisory body, the Sustainable Development Commission, was developed. Their comments on the progress of the governmental actions in attaining sustainability and the deficiencies that existed therein, were delivered to the public in the annual report by the name of 'A Better Quality of Life'. A concise note of this report, supplemented with comments from experts, is presented in this research summary.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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