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The IUP Journal of Systems Management

August' 08
Focus

In the paper titled, "On the Capacity Analysis of Cellular CDMA Systems", the authors Alok Aggarwal, Rajendra Prasad, Mohan Lal and Sunita Devi, present an analysis based on the mathematical representations for the capacity of Code Division Multiple Access (CDMA) systems.
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On the Capacity Analysis of Cellular CDMA Systems
50
Determinants of Effort, Cycle Time, Quality and Productivity in Software Development Projects: Gleanings from Prior Empirical Research
50
Effect of Dependencies on Change Impact in Component-Based System
50
The Role of ERP Systems in Production and Purchase Sector
50
Exploring the Factors That Influence User Resistance to the Implementation of ERP
50
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On the Capacity Analysis of Cellular CDMA Systems

-- Alok Aggarwal, Rajendra Prasad, Mohan Lal and Sunita Devi

This paper presents the capacity analysis of Code Division Multiple Access (CDMA) systems. The study incorporates soft handoff, with power control and without power control, voice activity factor, interference factor, and macro-diversity factor. The result includes the system capacity in users per cell overhead due to soft handoff and power control effects.

© 2008 The IUP. All Rights Reserved.

Article Price : Rs.50

Determinants of Effort, Cycle Time, Quality and Productivity in Software Development Projects: Gleanings from Prior Empirical Research

-- Aiyasami Ramachandran

Although software applications are gaining ubiquitous presence in almost every walk of human life, the task of developing high quality software within the budgeted time and cost still remains a great challenge. With the increasing pressure on time to market, attaining acceptable levels of performance on effort and cycle time, the quality and productivity in software development projects is still a major concern for software development firms.

© 2008 IUP . All Rights Reserved.

Article Price : Rs.50

Effect of Dependencies on Change Impact in Component-Based System

-- Nasib Singh Gill and Balkishan

Component-based tools and techniques have received wide popularity among researchers and software practitioners. Component-Based Software Development (CBSD) not only enhances the productivity, but also reduces the cost of software development. The growing size of component-based systems brings greater challenges towards its maintenance. In a large and complex Component-Based System (CBS), the development cost is much lower than its maintenance cost, which is a major concern.

© 2008 IUP . All Rights Reserved.

Article Price : Rs.50

The Role of ERP Systems in Production and Purchase Sector

-- Shyamal M Tanna

The Enterprise Resource Planning (ERP) systems provide facilities to the users to integrate the entire organization. This technology helps the users to update their details very fast and also reduce replication of work. This paper sheds light on the use of ERP systems in production, purchase and management of stores in organizations.

© 2008 IUP . All Rights Reserved.

Article Price : Rs.50

Exploring the Factors That Influence User Resistance to the Implementation of ERP

-- Sumeet Gupta and Bharti Keswani

With growing competition, there is greater need for firms to become customer focused. More than ever before, we see even small companies employing ERP (Enterprise Resource Planning) systems for the smooth functioning of the organization. However, these firms still face resistance from the users to these systems. The objective of this research is to identify the factors that influence the users' resistance to change from a technology adoption perspective.

© 2008 IUP . All Rights Reserved.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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