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The IUP Journal of Knowledge Management
Focus

Knowledge-Based Economy (KBE) deals with the use of knowledge engineering and knowledge management to produce economic benefits to an organization or a country or a region. New ideas and approaches from policy makers, managers and knowledge workers are very much helpful for the development of knowledge economy. Hence, in the KBE, learning, knowledge, research and human capital are key factors in the development of organizations, sectors, countries and regions.

In the paper, "Assessing the Knowledge Economy: GDP, Productivity and Employment Growth in EU Developed Regions", the authors, Alessandro Sterlacchini and Francesco Venturini show that the Per Capita GDP (PCGDP) growth is positively affected by both the Research and Development (R&D) intensity and the share of adults with tertiary education and report that the policy message derived from their findings seems quite straightforward for the regions experiencing a virtuous pattern of economic growth, based on increases in both productivity and employment. The growth of labor productivity has been moderately positive in manufacturing, while the employment growth has been concentrated in business services. Due to the mounting importance of services, the overall rate of productivity growth in the European Union (EU) is experiencing decay.

In the paper, "Funding Research and Educating People in a Growth Model with Increasing Population", André Grimaud and Frederic Tournemaine analyze an economy incorporating an R&D sector (producing knowledge) and a human capital sector (educating individuals), and also the population growth. They formalize interdependence between the R&D and the human capital sectors, which appear equally essential to sustain per capita long-term growth. They use a simple economic policy tool to show how to implement an optimal balanced growth path.

In the KBE, numerous corporate organizations utilize intellectual capital as their competitive advantage to create corporate value. Based on the fact that measurement of intellectual capital is a precondition for the `strategic management' of intellectual capital, V Kavida and Sivakoumar N, in their paper, "Intellectual Capital: A Strategic Management Perspective", attempt to measure the value of such intellectual capital in monetary terms, using two indirect methods, namely, Return on Capital (ROA) and Market Capitalization Method (MCM). They work on a sample of 30 companies from the BSE Healthcare Index and find that almost 60% of the market value is accounted by the intellectual capital of those companies and the value of the intellectual capital moves in a similar pattern with that of the market value.

There is a lot of misunderstanding about the role of Management Control Systems (MCS) and its style of use during New Product Development (NPD) innovation. In the paper titled, "The Use of Control Systems in New Product Development Innovation: Advancing the `Help or Hinder' Debate", Chris Akroyd, Sharlene Narayan and V G Sridharan attempt to explain why MCS can be thought to hinder the NPD innovation efforts. They suggest that each NPD innovation project faces a different level of uncertainty; those projects involving incremental changes face low market and technical uncertainties, whereas those involving radical changes face both high market and technical uncertainties. They identify different types of stage-gate process models that can match with different levels of NPD innovation to determine whether MCS help or hinder NPD innovation.

Information and knowledge provide a lot of support to economic, social, cultural and all other human activities and hence knowledge is becoming a major creative force in a knowledge society. A knowledge society can be formed by people from either the same field or different fields and it needs both physical and technological infrastructure.

The major objectives of libraries in KBE is to integrate their services into the lives of people in order to simulate lifelong learning and serve the social and
self-development needs as well as economic needs of their customers. Ravi S Sharma, Sean Lim and Chia Yew Boon, in their paper, "A Vision for a Knowledge Society and Learning Nation: The Role of a National Library System", report that most information and knowledge professionals depend on an effective National Library System (NLS) to promote learning and knowledge sharing by cultivating social and relational capital as well as the well-understood structural repositories. Singapore appears to be a KBE in a perennial hurry whose lack of natural resources and small domestic market exposes it to the fiercest global competitive pressures. The paper details the role played by the National Library in creating a knowledge society and learning nation in the case of Singapore.

-- Nasina Jigeesh
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Knowledge Management