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The IUP Journal of Corporate Governance



January '07

Focus Areas
  • Governance & Ethics Framework
  • Role of Boards
  • Role of CEOs, CFOs and other Senior Management
  • Role of other Stakeholders
  • Disclosure & Transparency
  • Regulation
  • Best Practices
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Role of CEO in Enforcing Corporate Governance in Urban Cooperative Banks in India
Corporate Excellence as an Outcome of Corporate Governance: Rethinking the Role and Responsibility of HRM
Corporate Social Responsibility: An Effective Tool of Gaining Mindshare of the Customer
Beyond Governance: Creating Corporate Value through Performance, Conformance and Responsibility
     
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Role of CEO in Enforcing Corporate Governance in Urban Cooperative Banks in India


-- P K Banerjea

Cooperative banking is more than a century old concept that was started with the noble cause of providing credit to the weaker sections of the population, who are normally not considered creditworthy by commercial banks. These banks were started by members pooling in their resources to help one another. Over the years, Urban Cooperative Banks (UCBs) have grown at an exponential rate, constituting a significant percentage of the financial market in India. These banks are under the dual control of RBI under the Banking Regulation Act of 1949 for their banking activities and by the Registrar of Cooperative Act of the State, where they were originally formed, for administration. The governance standards in these banks are poor, thus paving the way for scams. Good corporate governance is essential in such banks for not only the stakeholders, but also for the entire financial system of the country. The author, after extensive research, recommends various methodologies, and steps to improve the governance standards.

Article Price : Rs.50

Corporate Excellence as an Outcome of Corporate Governance: Rethinking the Role and Responsibility of HRM


-- Kalpana Agrawal

The current outlook on business appears to be a blend of high prospects for growth on the one hand, and serious concerns about its impact on the society and environment, on the other. Today, it has become extremely important for a company to align its interests with those of the stakeholders. Corporate governance, which advocates transparency and accountability in the system, is a tool for corporate excellence. It is essentially a conscious, deliberate and sustained effort on the part of an organization to strike a judicious balance between its own interest and the interest of various constituents of the environment in which it is operating. Good governance implies that an organization runs for the optimal benefit of its stakeholders. The stakeholders may either be internal—like promoters, members, workmen and executives, or external—like customers, lenders, dealers, vendors, bankers, community, government and regulators. Due to a number of instances, where well-regarded corporates have deceived their shareholders for the personal gains of their managers or owners, corporate governance has acquired utmost importance. Mangers at senior levels experience pressures leading to two broad options—the right and the wrong. Their training, knowledge, skill, judgment and conscience lead them to follow the right way. And it is here that the role of a human resource professional comes into play. This paper is an attempt to study corporate excellence as an outcome of good corporate governance practices in the present scenario of scams, and also to determine the role of HRM in the accomplishment of good corporate governance.

Article Price : Rs.50

Corporate Social Responsibility: An Effective Tool of Gaining Mindshare of the Customer


-- Shiv Shankar Tripathi

The concerns of social responsibility of business firms have passed through several stages of development. At first, it was merely a philanthropic act, and later became Corporate Social Responsibility (CSR), and is now gradually moving towards Corporate Citizenship. Though all the concerns of social responsibility are projected as a social welfare initiative, they also carry a profit motive which may not yield results in the short-term, but would definitely do so in the long run. Today, the social responsibility initiatives of organizations are showcased through various awards and publicity. One important question that always attracts the attention of the public is, whether or not the motive behind such concerns is indeed sacrosanct. Exploring this dimension might seem to be quite sarcastic to many, but one point that can be agreed upon is that, there is some driving force behind the CSR initiatives, of which, profit may be one. By adhering to the positive aspects only, it can be clearly understood that, showing CSR is one of the best methods of gaining the Mindshare of the customer, although it comes at a price. Hence, if organizations show their concern for the society in turn to the customer, they will definitely be able to gain the Mindshare for the brands promoted by the company at the micro level, and a better image for the whole company at the macro level.

Article Price : Rs.50

Tesco's Corporate Social Responsibility Initiatives


-- Indu P and Vivek Gupta

This case discusses the Corporate Social Responsibility (CSR) initiatives of Tesco, UK's largest retailer, and its impact on the internal and external environment of the company. It details the activities undertaken by Tesco's management and employees to contribute to the benefit of the society and the community in which the company operates. It further explains the active role played by Tesco in protecting and regenerating the environment by ensuring that the products sold by it meet the environmental standards. Tesco extends the CSR initiatives to its suppliers too. Finally, the case highlights a few criticisms against Tesco including environment pollution in some countries and not adhering to its CSR standards.

Beyond Governance: Creating Corporate Value through Performance, Conformance and Responsibility


-- Martin Fahy, Jeremy Roche, and Anastasia Weiner
Reviewed by Bharti Thakar

The book has a forceful argument: "Corporate Governance is not enough; Companies have to go beyond it". Legislators focus on company executives and are now taking greater preventive measures following the series of corporate scandals. Good governance is essential but the practices must not be allowed to stifle business performance. The book develops the concept of `enterprise governance', an emerging framework which unites performance, conformance and corporate responsibility, and shows how addressing these areas in a coordinated manner will deliver value to the organization and its stakeholders. The book particularly focuses on the skills, processes and systems that are required to deliver excellence in each of these areas. The book gives practical insights into the issues and an understanding of best practices in each area. It is mainly aimed at finance and non-finance business professionals seeking to understand the issues related to business performance. Each part and chapter of the book is supported by experiences of the business world proving its authenticity.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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