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The IUP Journal of Bank Management

Aug-Nov '09
Focus

Banks, being financial intermediaries, essentially intermediate between the opposing liquidity needs of depositors and borrowers. In the process, they function with an embedded mismatch between highly liquid liabilities on the one side and less-liquid and long-term assets

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An Empirical Study of Asset Liability Management Approach by the Indian Banks
Investigating the Key Criteria for Micro Loan Provider Selection: The Case of the Poor in Kedungjati, Indonesia
Cost-Benefit Analysis of Commercial Banks in the Global Age: Strategies for Fund Management
Data Envelopment Analysis of State and District Cooperative Banks in India: Exploratory Results
Repayment and Overdues Determinants of Agricultural Credit: Some Results for Commercial and Cooperative Banks
Customer Retention in the Greek Banking Industry: Some Survey Evidence
Banks' Stock Performance During 2007-2008: Some Evidences
Profitability of the Indian Scheduled Commercial Banks: A Case Analysis
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An Empirical Study of Asset Liability Management Approach by the Indian Banks

-- Suman Chakraborty and Subhalaxmi Mohapatra

The banking scenario in India in the 1980s and now, presents a perfect study of contrast. Due to several reforms, banks are now moving away from the traditional lines of service and in the process, are exposed to more risks. One of the ways for managing the risks is Asset Liability Management (ALM). ALM is an attempt to match the assets and liabilities in terms of their maturities and interest rate sensitivities so that the risk arising from such mismatches mainlyinterest rate risk and liquidity riskcan be contained within the desired limit. As far as ALM in Indian banking system is concerned, it is still in a nascent stage. Against this backdrop, the objective of the paper is to study and analyze the status of ALM approach in the Indian banking system. For this purpose, a sample consisting of nationalized, private, and foreign banks operating in the Indian environment was taken and the multivariate statistical technique, canonical correlation has been done to capture the nature and strength of relationship between the assets and liabilities in these banks. From the analysis, it is derived that a majority of banks have a good ALM framework in place. The study also indicates a strong relationship between fixed assets and net worth for all groups of banks.

Article Price : Rs.50

Investigating the Key Criteria for Micro Loan Provider Selection: The Case of the Poor in Kedungjati, Indonesia

-- Dave Webb, Nunik Kristiani and Doina Olaru

The potential of micro loan products to reduce poverty has received wide acclaim in the literature. Nonetheless, some critics question whether these products have truly met the needs of the poorest of the poor i.e., `Bottom of the Pyramid' (BOP) customers. This paper argues that one factor contributing to any such failure in delivery is that formal micro finance institutions, such as commercial banks, non-government organizations and cooperatives, as well as informal traditional moneylenders, all suffer from a lack of basic marketing information about the BOP market. More specifically, in this case, the question is what is it that drives customers to select one micro loan product provider over another. In response, results from this study highlight that among others it is the institutional characteristics associated with image and reputation that are of paramount importance. These issues and related considerations are discussed in this paper.

Article Price : Rs.50

Cost-Benefit Analysis of Commercial Banks in the Global Age: Strategies for Fund Management

-- R K Uppal and Rimpi Kaur

Today's major problem of all the banks is how best to utilize their funds to earn maximum income with the reduction in costs so as to compete and survive in the emerging global competitive environment. The commercial banks mobilize a major part of their funds through deposits and borrowings, with deposits having a dominating share. These funds are disbursed in investments and advances to get returns in the form of interest and dividends. The present paper deals with cost-benefit analysis of bank funds and concludes that the public sector banks and private sector banks are the beneficiary to mobilize funds through borrowings rather than go for public deposits as the cost of borrowings is almost half the cost of deposits. Similarly, in the case of utilization of these funds, the public sector banks are the beneficiary if they concentrate more on investments in different instruments rather than disburse loans to their customers as return on investments is higher, but foreign banks and private sector banks get more returns on advances; hence, they are at an advantage if they disburse loans rather than invest elsewhere. Correlation coefficient among cost of funds and return is positive and significant in almost all the bank groups. Finally, the paper comments on the present policies of the banks and suggests some future strategies for the management of funds to increase income and reduce cost thereof.

Article Price : Rs.50

Data Envelopment Analysis of State and District Cooperative Banks in India: Exploratory Results

-- N Ganesan

The efficiency of 30 State Cooperative Banks (SCBs) and 20 District Central Cooperative Banks (DCCBs) in India are examined during the period 2002-06. By using direct empirical method, the performance of SCBs and DCCBs is discussed. The self-efficiency of each SCB and DCCB in each state is measured using Data Envelopment Analysis (DEA). The SCBs and DCCBs are peered into region-wise and then, the efficiency score is obtained for each SCB and DCCB within the peer group. The efficiency score among the regions is also measured. The objective of the study is not to compare the performance of SCBs and DCCBs as they are uncomparable with the present data. This study emphasizes on the performance of SCBs and DCCBs in terms of its technical efficient score. However, the scope of efficiency is limited to technical efficiency only.

Article Price : Rs.50

Repayment and Overdues Determinants of Agricultural Credit: Some Results for Commercial and Cooperative Banks

-- S Gandhimathi and S Vanitha

The present study attempts to analyze the extent of repayment and overdues and also the causes for overdues at the farm-household level, identify the factors which discriminated the borrowers into non-defaulters and defaulters, and assess the probability of willful and non-willful defaulting. One hundred sample borrowers of commercial and cooperative banks were selected for the present study. To identify the factors which discriminated the borrowers into non-defaulters and defaulters, discriminant analysis was carried out. Logistic regression analysis was applied to find out the probability of the farmers becoming willful and non-willful defaulters. Utilization of credit and non-farm income were the dominant factors in classifying the borrowers into defaulters and non-defaulters. Farm income and consumption expenditure were the significant factors to determine willful defaulting. One unit of increase in the factors such as farm income and consumption expenditure would lead to one unit increase in willful defaulting. The sources of credit availed and interest rate were the significant factors to determine the amount of non-willful defaulting.

Article Price : Rs.50

Customer Retention in the Greek Banking Industry: Some Survey Evidence

-- Evangelia K Blery, Stamatina Mitsi, Mirsini-Anna Perdiki,
Eleni Rouva and Katerina Finitsi

The aim of this article is to identify the influence of service quality on customer loyalty in the Greek banking sector. Service quality was measured using the SERVQUAL model, including importance weights. Repurchase intention and positive word-of-mouth were used as behavioral components to measure customer loyalty. However, it should be noted that customers stated repurchase intention does not always ensure their actual repurchase behavior. Data were collected through a survey research and 120 customers of Greek banks were personally interviewed. The findings showed that there are relationships between service quality, customers stated repurchase intention and their recommendations to third parties in the Greek banking sector. The SERVQUAL model proved to be a reliable measure for service quality. Consideration was limited to the identified factors, but also several other variables influencing customer loyalty exist. Thus, the intermediate steps between formulating a service quality level and influencing customers to remain loyal need sturdier theoretical underpinning and significant empirical support.

Article Price : Rs.50

Banks' Stock Performance During 2007-2008: Some Evidences

-- Roopam Kothari and Narendra Sharma

The Indian stock market experienced a great volatility in the year 2007-08 and banks led this volatility. This study looks at the performance of banking stocks vis-a-vis S&P CNX Nifty in the period commencing from July 1, 2007 to June 30, 2008. For this purpose, the Bank Nifty was taken for comparing the banking sector with benchmark S&P CNX Nifty. For carrying out the study, Market Adjusted Abnormal Return (MAAR) on weekly basis was applied to know the relative performance of the banking stocks and applied t-test for the analysis. For a better understanding, the abnormal returns generated by the public and private sector banks are compared separately. The results were substantiated with the news analysis.

Article Price : Rs.50

Profitability of the Indian Scheduled Commercial Banks: A Case Analysis

-- A Ramachandran and N Kavitha

In view of the importance of improving the profitability performance of the banking sector in recent years, a census study has been adopted by covering all the Indian scheduled commercial banks, which have been divided into three groups viz., the SBI group, the Nationalized Banks group and the Private Banks group with two sessions, i.e., Period I and Period II by dividing the 10 year-study period into the first five years and the last five years. The step-wise multiple regression analysis was adopted for the study. An analysis of the SBI group reveals that in both the periods of study, the variable provisions and contingencies to total expenses occupied a prominent place. The nationalized banks group showed a position of provisions and contingencies to total expenses in the first half of the study period and Capital Adequacy Ratio (CAR) during the second half of the study period. In relation to the private banks group, it has changed from other interest expenses ratio to capital adequacy ratio.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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